Provide technical support to employees by phone, remotely, and in person. Troubleshoot computer and network issues, install hardware and software, maintain IT documentation, and help keep systems secure and available for manufacturing operations.
Responsibilities
- Respond promptly to user issues and provide technical support.
- Troubleshoot system problems to maximize computer availability.
- Install hardware and software for users.
- Help streamline operational practices and remove unnecessary steps.
- Maintain secure communication systems and ensure network access is available.
- Maintain IT systems documentation.
Required Skills
- Computer hardware setup
- Service desk operations
- Microsoft Windows
- Windows Server
- Hypervisors
- Microsoft Office
- Antivirus applications
- VEEAM or comparable backup software
- Multi-factor authentication
- Operating system management
