JOB REQUIREMENTS: We are seeking an experienced and highly motivated
Account Manager to join our dynamic team. The ideal candidate will have
a strong background in snow removal, landscaping services, project
management, and customer relations. The Account Manager will be
responsible for managing customer accounts that are transitioned from
Business Development. They will oversee the snow removal process,
landscaping maintenance/enhancement projects, ensure high-quality
service delivery, and foster long-term relationships with customers.
DUTIES & RESPONSIBILITIES: Work with Business Development to transition
and onboard new customers to your area. Serve as the primary point of
contact for existing and newly assigned customer accounts. Responsible
for all assigned snow and/or landscape customer renewals, which are to
be managed through the renewal process within the Company\'s CRM
(Salesforce) Identify solutions to expand services with landscape and
snow removal customers. Identify property enhancement projects based on
customer\'s property needs/priorities Partner with General
Manager/Enhancement Manager on enhancement job costing to ensure
alignment and ability to achieve job productivity levels and margin
goals (as needed). Prepare and present detailed enhancement proposals to
assigned customers to ensure enhancement sales goals are met on a
quarterly basis. Record all enhancement proposals within the company\'s
CRM (Salesforce) daily to ensure an active and up-to-date enhancement
pipeline. Provide weekly reporting on CRM pipeline versus enhancement
sales goals to illustrate progress and current enhancement project
execution/success levels. Prioritize all enhancement projects for each
customer\'s property to focus on the greatest need for the highest
impact. Coordinate and manage customer approved landscaping enhancement
projects from initiation to completion, ensuring timelines, budgets, and
customer specifications are met. Work with Production Manager to
schedule crews and allocate resources efficiently. Conduct regular site
visits to monitor the progress and quality of ongoing projects and
weekly maintenance. Monitor project budgets and track expenses to ensure
profitability. Approve invoices and ensure timely billing for services
rendered. Clearly communicate with senior management on account status,
project progress, and financial performance. Assist customers with their
year-round budget planning (as needed). Teamwork & Customers: Work
closely with internal teams; maintenance crews, enhancement crews and
irrigation department to ensure that customer needs are met. Ensure all
services related to landscape and snow removal meet or exceed industry
standards and customers\' expectations. Conduct regular quality control
checks and resolve any issues promptly. Address and resolve customer
concerns or issues related to landscape and snow removal operations in a
timely and professional manner. Build and maintain strong, long-term
customer relationships through regular communication and personalized
service, ensuring continued customer retention. Plan, coordinate, and
execute customer entertainment events/activities to help facilitate
enhancement sales goals and meet annual company sales/profitability
objectives. Internal Knowledge: Utilize all CRM tools. Learn, understand
and adhere to the existing enhancement sales process. Learn all facets
of the aggregate business to ensure an understanding of all roles and
functions within the company. Sell enhancement work that is both
executable and profitable. Ensure adherence to safety standards and
environmental regulations. Adherence to Company administrative policies,
procedures and business ethic codes. All other duties as assigned.
BENEFITS: Competitive salary based on experience Medical and dental
insurance benefits Company-sponsored Group Term Life & Short-Term
Disability insurance 401k retirement plan with company match Paid
vacation and holidays Winter Services LLC is an equal opportunity
employer that takes pride in creating a diverse and inclusive workplace.
The company complies with all applicable federal, state, and local fair
employment practices law. Winter Services strictly prohibits and does
not tolerate discrimination against employees, applicants, or any other
covered persons because of age, race, religion, color, creed,
disability, familial status, sex (including pregnancy, childbirth,
breastfeeding, and related medical conditions), sexual orientation,
gender, gender expression, gender identity, genetic information, marital
status, national origin, ancestry, veteran or military status, or any
other characteristic protected by federal, state, or local law.
** OTHER EXPERIENCE AND QUALIFICATIONS: QUALIFICATIONS: High
school diploma or G.E.D. equivalent required. Advanced degree preferred.
Strong knowledge of landscaping services, including design, maintenance,
irrigation, and horticulture. Proven track record of managing customer
accounts and successful project delivery. Excellent communication, time
management, and organizational skills. Superior interpersonal skills
with the ability to build rapport with customers and teams. Proficient
in project management and budgeting. Ability to multi-task and work with
pressures of deadlines. Strong problem-solving skills and attention to
detail. Familiarity with landscaping software (e.g., Aspire, Salesforce,
Netsuite or similar tools) Proficient in Microsoft Office (i.e. Word,
Excel, PowerPoint, Outlook) Ability to work with General Manager,
Operations Team, and Senior Leadership. Goal oriented, strong
collaborative mindset Strong value system (i.e. integrity, honesty)
Bilingual in Spanish a plus Valid Driver\'s License required Ability to
perform site visits, walk on uneven terrain and inspect landscaping
projects. Ability to lift and carry up to 50 pounds. **
APPLICATION INSTRUCTIONS: E-Mail a Rsum: jobs@winterservicesinc.com
Apply Online: www.groundmasters.com/careers/
