The full Universal Banker Representative job
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position. Job Summary: The Floating Universal Banker Representative
plays a vital role in providing exceptional customer service in
accordance with our Community Banking Service Standards. This position
participates in the daily operation of that branch; including but not
limited to responsibilities for account management and assisting
customers with banking products, transactions and other financial
products/services as needed; for providing timely and efficient
completion of transactions while maintaining accurate records and
thorough handling of all cash and negotiable instruments assigned. The
Floating Universal Banker Representative also proactively participates
in the branch sales referral process, as directed by management.
Position Requirements Technical Knowledge/Skills - Math literacy and
fundamental financial calculations. - Fundamental teller transactions. -
Proficiency in Microsoft Office Suite. - Systems knowledge (teller and
customer management); DecisionPro and DepositPro system knowledge. -
Branch procedures; cash handling; ATM processes and procedures. -
Product knowledge, e.g. deposit accounts, loan products,
features/benefits. - Sales process; as relates to selling through
product promotion, cross-selling and making sales referrals. Personal
Skills - Critical thinking; ability to logically evaluate information,
solve problems, exercise good judgement. - Goal-orientation; ability to
expend the time, effort and focus necessary to achieve goals. - Personal
accountability and effectiveness; ability to act responsibly. -
Interpersonal skills; communication skills, including verbal, written
and active listening. - Empathy, ability to relate to and care for
others. - Flexibility, ability to adapt to situations and others. -
Detail-orientation and consistency; ability to organize activities,
tasks and projects with accuracy. - Teamwork, ability to participate
cooperatively in setting and achieving team goals; participate in peer
coaching. - Customer service and relationship-management; strive to
anticipate, meet, exceed customer expectations. - Act and communicate
professionally, with consideration, respect and courtesy.
Experience - Associate\'s degree. - Minimum one year of banking
experience. Other Requirements - Flexibility and availability to
service all banking hours, as needed. - Ability to travel up to 25% of
the time outside a 25-mile radius. - Ability to sit, drive, bend,
make/answer telephone calls. This position will be based out of
Williamstown but will fill in at our North Adams and Pittsfield branches
as needed.
