Salary Range: \$55,000.00 To \$70,000.00 Annually Position:
Systems / Applications Administrator Reports to: SVP & Chief
Technology Officer Grade: 106 Location: MountainOne Financial
Headquarters (for all MountainOne Affiliates) The starting salary
range for this position is \$55,000 - \$70,000 dependent upon
qualifications and experience. Key Accountabilities: - Provide
technical assistance and problem resolution support to staff for
Microsoft windows based computers, peripherals, and systems. -
Responsible for problem resolution, escalating exceptions, and
suspicious activity. - First point of contact for end user support. -
Responsible for Active Directory administration . - Maintain system
integrity through ensuring all workstations are updated with required
software and patches. - Participates in various Bank projects. -
Maintain and support all Information Security policies, Technology
Acceptable use, Mobile Device and Password policies. Educate and provide
training for bank staff on all IT related policies Specific
Duties: - On a daily basis resolve software/hardware, server, and
telephone issues ensuring employees ability to perform, escalating to
internal senior staff or vendor support as needed. - Administrative
functions such as resetting passwords, establishing and maintaining
users, unlocking users, granting rights, in accordance with policies. -
Anti-virus updates and remediation as necessary. - Oversee real-time
scanning of workstations and following up on vulnerabilities, missing
patches. - Ensure workstations are updated with Windows and third party
software in accordance with Bank policy. - Apply OS patches and upgrades
on a regular basis and upgrade administrative tools and utilities. -
Maintain current inventory listing of all hardware and software of
MountainOne and assist with maintaining documentation to ensure
compliance with software copyright / licensing. - Repair and recover
from hardware or software failures. - Build and/or Rebuild PC\'s, set up
workstations, install and configure printers as needed. - Use of
personal mobile phone for MFA, email, and escalations
Qualifications: - 2+ years\' experience in an end user help desk
support role - Working knowledge of Windows 11. - Ability to install,
configure and maintain computers in a windows domain. - General
understanding of networking for troubleshooting purposes. - Ability to
troubleshoot and resolve computer related issues in an efficient and
timely manner. - Strong motivational, organizational, and training
skills. - Strong verbal and written communications skills. - Ability to
communicate technical information to non-technical personnel. - Ability
to work as part of a team while calmly assessing and prioritize issues
as they arise. - Office 365 experience a plus. - Ability to manage
multiple tasks simultaneously and adapt to rapidly changing
situations. - Proven ability to handle confidential information with
discretion, be adaptable to various competing demands, and demonstrate
the highest level of customer/client service. - Possess a valid
driver\'s license, vehicle registration and personal liability auto
insurance. - Ability to lift forty pounds. - Ability to exhibit a
professional behavior, and adhere to all Bank policies. - Ability to
effectively communicate information and respond to questions in person
and in group settings with customers, vendors, and employees.
