Front Office Manager
Location: Newport Beach, California
Industry: Medical Office
Position Summary
We are seeking a professional, organized, and experienced Front Office Manager to oversee daily front desk operations at a medical office in Newport Beach. The ideal candidate will possess strong leadership, communication, organizational, and problem-solving skills while ensuring excellent patient service and efficient office operations.
Key Responsibilities
* Supervise, train, and support reception and front desk personnel.
* Monitor staff performance and address operational concerns.
* Manage daily appointment schedules, patient check-ins, check-outs, and patient flow.
* Oversee patient registration, insurance verification, copay collection, and administrative procedures.
* Ensure compliance with HIPAA regulations, patient confidentiality, and office policies.
* Coordinate effectively with physicians, clinical staff, and administrative personnel to ensure smooth patient care.
* Resolve patient concerns, scheduling conflicts, and daily front desk issues professionally.
* Maintain accurate patient records and ensure efficient front office workflows.
* Identify opportunities to improve efficiency, patient satisfaction, and staff productivity.
* Report significant operational issues to the Office Manager or practice leadership.
Qualifications
* Previous experience in medical front office operations; supervisory experience preferred.
* Strong leadership, interpersonal, and customer service skills.
* Knowledge of medical scheduling, insurance verification, and patient registration procedures.
* Familiarity with electronic health records (EHR) and medical office systems.
* Understanding of HIPAA regulations and patient privacy requirements.
* Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced medical environment.
* Professional appearance, positive attitude, and excellent communication skills.
Ideal Candidate
A dependable, detail-oriented professional who can lead the front desk team, maintain efficient daily operations, and create a welcoming, professional environment for patients.
