Classroom Technology Specialist
Instructional Development
Summary of Job Details
The Classroom Technology Specialist works as part of a unified team alongside the Classroom A/V Services (CAVS) Manager and Director of Instructional Support to provide dedicated technical instructional support across approximately 275 instructional spaces. The position provides timely, on-the-ground real-time troubleshooting for computer, audio, and video systems to ensure seamless in-person and hybrid instruction for faculty, staff, and students. This position is also responsible for the selection, maintenance, deployment, and support of all lab software, ensuring reliable operations of more than 500 campus workstations. Responsibilities include identifying hardware and software needs, analyzing licensing requirements and configuration specifications, and conducting rigorous quality control testing to ensure systems are stable, secure, and fully operational prior to campus deployment. In addition, this position manages the Tier 1 and Tier 2 technical support ticket queues, creates internal technical documentation, and coordinates with student staff to execute large-scale software deployments. Through regular interaction with faculty during daily operations, the position provides valuable feedback to the CAVS management team, helping to drive future technology upgrades and continuous process improvements.
Required Qualifications
Bachelor's Degree required in a related area and / or equivalent experience / training.
3+ years Experience working and communicating technical and non-technical information in a clear and concise manner to users at various levels with a wide range of experience.
1+ years Supporting higher education A/V technologies.
1+ years Supporting software installation and troubleshooting.
Evidence of a strong customer service focus.
Proven track record of problem solving skills.
Special Conditions of Employment
Occasional evening, weekend, and holiday work.
Satisfactory criminal history background check.
UCSB is a Tobacco-Free environment.
Days/Hours: Monday - Friday 8:00 am - 5:00 pm
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Application review begins 11/16/26
Apply online at https://jobs.ucsb.edu
Job # 89756
Full Salary Range: $33.51 to $57.78/hr.
Hiring or Budgeted Range: $34.29 to $37.72/hour.
