Description We are looking for a Customer Service Representative to support resident communications for a real estate and property organization in Tustin, California. This is a Contract position with an initial 90-day assignment and potential for extension, offering a hybrid schedule with remote work on Monday and Friday and onsite work Tuesday through Thursday. In this role, you will serve as a key point of contact for residents, helping resolve service-related questions and account concerns while delivering a thoughtful and detail-oriented customer experience.
Responsibilities:
Manage a high volume of incoming and outgoing resident calls related to maintenance needs, account questions, and general service requests.
Respond to resident concerns with patience and care, working to resolve issues accurately and within expected timeframes.
Document conversations, service requests, complaints, and follow-up actions in internal records with strong attention to detail.
Partner with cross-functional teams to gather information, coordinate next steps, and help bring resident matters to resolution.
Provide clear guidance on available services, policies, and support options so residents receive accurate and helpful information.
Conduct timely follow-up communication to confirm that resident questions have been addressed and that solutions meet expectations.
Learn and use multiple software applications to enter data, update records, and manage daily service interactions efficiently.
Build positive relationships with residents and colleagues by maintaining a courteous, empathetic, and solutions-focused approach throughout each interaction. Requirements - Prior experience in customer service, call center support, or a resident-facing service environment.
Ability to handle both inbound and outbound calls while maintaining a high standard of professionalism.
Strong written and verbal communication skills with the ability to respond empathetically and clearly.
Comfortable entering and updating information accurately across multiple computer systems and databases.
Proficiency with common business tools such as Microsoft Word, Microsoft Excel, and email platforms.
Strong problem-solving skills and the ability to coordinate effectively with internal teams to address customer needs.
Experience in property management, residential services, appointment scheduling, or order entry is preferred. TalentMatch®
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