Description
Are you passionate about helping others and delivering exceptional customer service? We are seeking a Customer Service Representative to join a respected non-profit organization in Menasha, Wisconsin. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.
In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.
Why Join Us?
Opportunity to transition into a permanent position
Meaningful work supporting a mission-driven organization
Collaborative and supportive team environment
$1,000+ Quarterly Performance Bonus available to all contractors and employees
Key Responsibilities
Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.
Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.
Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.
Document customer interactions thoroughly to ensure complete and up-to-date records.
Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.
Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.
Escalate complex issues to the appropriate team members to ensure timely and effective resolution.
Contribute to a positive customer experience by building rapport and demonstrating a commitment to helping others.
This is an excellent opportunity for someone looking to grow their customer service career while making an impact within a community-focused organization.
Requirements - Previous experience in customer service or call center support.
Ability to handle a high volume of inbound calls with professionalism and patience.
Experience entering orders or updating customer information with accuracy.
Strong verbal communication and active listening skills.
Comfortable making outbound calls when follow-up or clarification is required.
Solid organizational skills and attention to detail in documenting customer interactions.
Ability to work effectively in a structured, service-focused environment. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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