Provide outstanding customer service by addressing inquiries and resolving issues via phone, or email
Utilize effective phone etiquette to communicate clearly and professionally with customers.
Assist customers with product information, order processing, and service-related questions.
Maintain accurate records of customer interactions and transactions in the office database.
Identify opportunities for sales and upselling products or services during customer interactions.
Support the call center operations by managing high call volumes efficiently.
Ensure compliance with company policies and procedures while providing exceptional service.
