Doctor Pest is looking for a friendly, organized Customer Service & Scheduling Representative to join our team. You'll be the first voice our customers hear when they call about a pest problem. You'll answer their questions, book new service appointments, and keep our inbox moving. Many callers are dealing with ants, rodents, termites or other pests in their homes or businesses, so a calm, reassuring manner goes a long way. Bilingual (English/Spanish) candidates are strongly encouraged to apply. This is a paid position with room to grow as our team grows.
What You'll Do
Answer incoming customer calls in a friendly, professional way and help each caller understand their options.
Schedule new appointments and inspections, and reschedule or confirm existing ones, using our scheduling software.
Respond to customer emails promptly and clearly, including service questions, appointment requests and follow-ups.
Ask the right questions to understand each customer's pest issue, property and location, so jobs are booked correctly and techs arrive prepared.
Turn inquiries into booked services by explaining our treatments and service plans with confidence.
Keep customer records accurate and up to date, including contact details, service notes and appointment history.
Work with technicians and the office team to coordinate schedules and pass along customer needs.
Handle concerns or complaints with patience, and escalate when needed to make sure every customer is taken care of.
What We're Looking For
Experience in customer service, a call center, scheduling or a front-office role. Experience in home services or pest control is a plus.
A clear, warm phone voice and strong written communication skills for professional emails.
Ability to stay organized and handle multiple calls, emails and schedule changes in a busy environment.
Comfort with computers: Microsoft Office (Outlook, Word, Excel) and scheduling or CRM software. Experience with FieldRoutes is a bonus.
Accurate data entry and attention to detail.
A problem-solving attitude and patience with customers who may be stressed.
Sales experience is helpful but not required. We'll train the right person.
Bilingual in English and Spanish is highly desirable but not essential.
Details
Location: [Seal Beach, CA]
Schedule: [Full-time, Monday-Friday, 8-4]
Pay: [$22 per hour]
