Job DescriptionResponsibilitiesIn this position...We're seeking a data-driven, technically curious Quality Engineer to lead quality improvement efforts across in-vehicle infotainment and connectivity systems, with a particular focus on infotainment systems, audio systems, and cluster systems, as well as connectivity including gateway modules, telematics modules, Ford mobile app, and the cloud. In this role, you will own key quality metrics, unify quality issue tracking across multiple data sources, and partner with cross-functional engineering and software teams to rapidly diagnose and resolve customer-impacting issues.
What you'll do...This role is built for someone who thrives on troubleshooting complex systems, is comfortable reading code and working directly with developers, and wants to use coding and connected vehicle data to drive measurable improvements in product quality and customer satisfaction.
- Own and improve core quality metrics Repairs per 1000, Cost Per Unit (CPU), Cost Per Repair (CPR) and end-to-end (E2E) problem solving velocity through continuous monitoring, analysis, and improvement initiatives.
- Lead a unified quality agenda, consolidating issues identified across diverse sources such as customer claims, DTC data, service turnaround speed, dealer special service handling, connected vehicle data, mobile app data, and warranty spend.
- Conduct root-cause and Pareto analysis to identify the top contributors to infotainment, audio, and cluster failures, as well as connectivity issues across gateway modules, telematics modules, mobile app, and cloud services - across both early-life (low-time) and in-service (high-time) populations.
- Use scripting and code review (e.g., Python, SQL) to pull, correlate, and analyze data across DTC logs, telematics/cloud data, mobile app logs, and connected vehicle telemetry - and translate findings into technical conversations with software/firmware/cloud developers.
- Represent the quality function at internal and cross-team quality forums, presenting findings, status, and recommendations.
- Drive timely resolution of priority items on the quality agenda, ensuring nothing critical falls through the cracks.
- Assemble cross-functional support, proactively engaging peers and subject-matter experts (including infotainment, connectivity, and cloud/mobile app developers) to accelerate resolution of customer-facing issues.
- Identify and implement process improvements to reduce manual effort and streamline quality escalation management.
- Maintain proper tracking and throughput on individual tickets in JIRA/QAI/IRIS.
- Submit monthly quality reports with action plans and detailed status.
QualificationsYou'll have...- Bachelor's degree in Electrical Engineering, Software Engineering, Computer Engineering or similar.
- 2+ years of hands-on coding experience (Python, C, C++, or equivalent), including the ability to read/review code and logs well enough to have credible technical conversations with software, firmware, and cloud/backend engineers.
- 2+ years of experience with engineering tools, databases, and defect tracking systems (Diagnostic Engineering Tool, IVS, VADR, JIRA).
- 2+ years of experience with service tools/applications (e.g., FDRS, PTS, workshop manuals).
- 2+ years of experience with quality methodologies (Root Cause Analysis, 8D, Fishbone, Is/Is Not, 5-Why).
- 2+ years of experience collaborating across teams, including with upper management and peers.
Even better, you may have...- Master's degree in Electrical Engineering, Software Engineering, Computer Engineering or similar.
- 2+ years of experience with software analysis/testing, CAN bus technology and tools (log review, root cause analysis), and/or Connectivity protocols relevant to telematics and gateway modules.
- Knowledge of Six Sigma and/or Quality/Reliability tools (DoE, Taguchi Methods, FMEA); Green Belt or Black Belt certification a plus.
- Solid grasp of infotainment, cluster, and vehicle connectivity architectures (gateway modules, telematics control units, mobile app integration, cloud backends).
- Working knowledge of Ford quality tracking resources (GSAR, Datacubes, IRIS, SIMPSN, GCQIS, Quality.AI, etc.).
- Familiarity with mobile app diagnostics and cloud service monitoring/logging tools.
- Strong interpersonal skills to connect with a diverse group of stakeholders and multi-functional teams, including software and cloud developers.
- Ability to prioritize competing demands from multiple teams and stakeholders.
- Ability to instill a quality/performance mentality across levels of the organization.
- Resilience in adapting to new tools/processes while managing existing workload.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.
This position is a range of salary grades 7-8 and ranges from $84,480-162,120.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/GSR
This position is hybrid with a requirement to be onsite four or more days per week. #LI-Hybrid #LI-KD1
