GENERAL JOB SUMMARY:
Responsible for providing problem-solving intervention services to seniors, specifically targeting
individuals residing at Nihonmachi Terrace who are monolingual and/or limited English speaking
Japanese seniors.
CLASSIFICATION:
Non-exempt (hourly), $23.50 per hour
Monday – Friday: 8 hours per day (40 hours per week)
Work Time: 9:00 am – 5:00 pm
SUPERVISION GIVEN AND RECEIVED:
This position does not provide direct supervision to staff and is supervised directly by the Social
Services Program Coordinator.
ESSENTIAL FUNCTIONS:
Provide information and referral services for seniors and adults with disabilities including
assessments, problem solving, service authorization and arrangements, and monitoring.
Provide intake coverage as assigned and immediate or same day response to requests for
service if appropriate.
Maintain complete and accurate case records in compliance with agency and contract
standards.
Work with other agency staff to provide information and referral, translation, outreach and
drop-in services.
Assist in program planning and evaluation efforts.
MARGINAL / NON-ESSENTIAL FUNCTIONS:
Performs other duties as assigned and requested by the Social Services Program
Coordinator.
JOB QUALIFICATIONS
SKILLS:
Active Listening: Giving full attention to what other people are saying, taking time to
understand the points being made, asking questions as appropriate, and not interrupting
at inappropriate times.
Mathematics: Using mathematics to keep track of client records, client files and
supplies.
Speaking: Bilingual in Japanese and English to facilitate communication with senior
citizens served by organization. Able to communicate well with others to convey
information effectively.
Writing: Maintaining written client files and records.
Reading Comprehension: Reading and understanding written sentences and
paragraphs related to work and safety rules, procedures, instructions and temperature
readings for prepared foods and operating equipment.
Organization: Maintaining order by planning work activities in an organized manner.
ABILITIES:
Follow instructions and work procedures.
Work independently to perform and complete job functions.
Develop cooperative working relationships with others.
Interact with diverse individuals at all levels within the organization and members of the
public, including senior citizens, volunteers and employees.
Sensitivity, knowledge and understanding of the needs and problems older persons
experience.
Strong documentation, organizational and communication skills.
Ability to set limits and made sound care plans.
Ability to communicate with older adults who are monolingual Japanese speakers and/or
have limited English language ability.
KNOWLEDGE, EDUCATION AND EXPERIENCE:
Graduation from an accredited four-year college or university with a degree in nursing,
health, social work, gerontology, or other related fields. Work experience with the elderly
may be substituted for college work.
Documented direct service experience providing social or health care services in a
community social service, home health agency, or other human services setting
necessary to competently perform all the activities of case management.
Knowledge, skills, and experience necessary to assess a client’s need for services and
perform core functions of case management: intake, assessment, care plan preparation,
care plan implementation, monitoring, and reassessment.
A valid California's Drivers License and safe driving record.
Knowledge and understanding of the needs and problems older persons experience.
Knowledgeable of San Francisco Japanese American community.
Strong computer skills.
Dedication to working in a diverse senior service agency setting.
PHYSICAL DEMANDS:
Per day - Never = 0 hours
Rare = up to 1 hour
Occasional = up to 2 hours (6hr position) OR up to 3 hours (8hr position)
Frequent = 2 to 4 hours (6hr position) OR 4 to 6 hours (8hr position)
Constant = more than 4 hours (6hr position) or more than 6 hours (8hr
position)
Sitting: Frequent to Constant Lifting:
Standing: Occasional to Frequent up to 10 lbs: Rare
Walking: Occasional to Frequent 11 to 25 lbs: Rare
Bending: Rare 26 to 50lbs: Rare
Crouching: Rare 51 to 75 lbs: Rare
Stooping: Rare 76 to 100 lbs: Never
Kneeling: Rare 100 + lbs: Never
Crawling: Never Carrying:
Climbing: Rare up to 10 lbs: Rare
Balancing: Occasional 11 to 25 lbs: Rare
Running: Never 26 to 50 lbs: Rare
Twisting (neck): Rare 51 to 75 lbs: Never
Twisting (waist): Occasional 76 to 100 lbs: Never
Jumping: Never 100 + lbs: Never
Pushing/Pulling:
Up to 10 lbs: Rare
11 to 25 lbs: Rare
26 to 50 lbs: Rare
51 to 75 lbs: Rare
76 to 100 lbs: Rare
100 + lbs:: Rare
Grasping – firm: Frequent to Constant
Finger dexterity: Frequent to Constant
Reaching forward: Frequent to Constant
Pinch grasp: Frequent to Constant
Grasp – light: Frequent to Constant
Talking: Hearing:
Face to face: Frequent to Constant Conversation: Frequent to Constant
Verbal contact: Frequent to Constant Telephone: Frequent to Constant
Public: Frequent to Constant Earplugs: Not required.
MENTAL REQUIREMENTS:
Perform work requiring regular contact with others and ability to relate to other people,
including senior citizens, volunteers, and employees
Understand/carry out/remember instructions and comply with work rules
Respond appropriately to supervision
Perform daily activities
Perform repetitive and varied tasks
Follow work rules, procedures and instructions.
Arrange things or actions in a certain order or pattern in order to complete tasks in an
efficient manner.
WORK ENVIRONMENT:
Minimal temperature change and minimal noise level
