GENERAL JOB SUMMARY:
Responsible for providing problem-solving intervention services to seniors, specifically targeting
individuals residing at Nihonmachi Terrace who are monolingual and/or limited English speaking
Japanese seniors.

CLASSIFICATION:
Non-exempt (hourly), $23.50 per hour
Monday – Friday: 8 hours per day (40 hours per week)
Work Time: 9:00 am – 5:00 pm

SUPERVISION GIVEN AND RECEIVED:
This position does not provide direct supervision to staff and is supervised directly by the Social
Services Program Coordinator.
ESSENTIAL FUNCTIONS:
 Provide information and referral services for seniors and adults with disabilities including
assessments, problem solving, service authorization and arrangements, and monitoring.
 Provide intake coverage as assigned and immediate or same day response to requests for
service if appropriate.
 Maintain complete and accurate case records in compliance with agency and contract
standards.
 Work with other agency staff to provide information and referral, translation, outreach and
drop-in services.
 Assist in program planning and evaluation efforts.

MARGINAL / NON-ESSENTIAL FUNCTIONS:
 Performs other duties as assigned and requested by the Social Services Program
Coordinator.

JOB QUALIFICATIONS
SKILLS:
 Active Listening: Giving full attention to what other people are saying, taking time to
understand the points being made, asking questions as appropriate, and not interrupting
at inappropriate times.
 Mathematics: Using mathematics to keep track of client records, client files and
supplies.
 Speaking: Bilingual in Japanese and English to facilitate communication with senior
citizens served by organization. Able to communicate well with others to convey
information effectively.
 Writing: Maintaining written client files and records.
 Reading Comprehension: Reading and understanding written sentences and
paragraphs related to work and safety rules, procedures, instructions and temperature
readings for prepared foods and operating equipment.
 Organization: Maintaining order by planning work activities in an organized manner.

ABILITIES:
 Follow instructions and work procedures.
 Work independently to perform and complete job functions.
 Develop cooperative working relationships with others.
 Interact with diverse individuals at all levels within the organization and members of the
public, including senior citizens, volunteers and employees.
 Sensitivity, knowledge and understanding of the needs and problems older persons
experience.
 Strong documentation, organizational and communication skills.
 Ability to set limits and made sound care plans.
 Ability to communicate with older adults who are monolingual Japanese speakers and/or
have limited English language ability.

KNOWLEDGE, EDUCATION AND EXPERIENCE:
 Graduation from an accredited four-year college or university with a degree in nursing,
health, social work, gerontology, or other related fields. Work experience with the elderly
may be substituted for college work.
 Documented direct service experience providing social or health care services in a
community social service, home health agency, or other human services setting
necessary to competently perform all the activities of case management.
 Knowledge, skills, and experience necessary to assess a client’s need for services and
perform core functions of case management: intake, assessment, care plan preparation,
care plan implementation, monitoring, and reassessment.
 A valid California's Drivers License and safe driving record.
 Knowledge and understanding of the needs and problems older persons experience.
 Knowledgeable of San Francisco Japanese American community.
 Strong computer skills.
 Dedication to working in a diverse senior service agency setting.

PHYSICAL DEMANDS:
Per day - Never = 0 hours
Rare = up to 1 hour
Occasional = up to 2 hours (6hr position) OR up to 3 hours (8hr position)
Frequent = 2 to 4 hours (6hr position) OR 4 to 6 hours (8hr position)
Constant = more than 4 hours (6hr position) or more than 6 hours (8hr
position)
Sitting: Frequent to Constant Lifting:
Standing: Occasional to Frequent up to 10 lbs: Rare
Walking: Occasional to Frequent 11 to 25 lbs: Rare
Bending: Rare 26 to 50lbs: Rare
Crouching: Rare 51 to 75 lbs: Rare
Stooping: Rare 76 to 100 lbs: Never
Kneeling: Rare 100 + lbs: Never
Crawling: Never Carrying:
Climbing: Rare up to 10 lbs: Rare
Balancing: Occasional 11 to 25 lbs: Rare
Running: Never 26 to 50 lbs: Rare
Twisting (neck): Rare 51 to 75 lbs: Never
Twisting (waist): Occasional 76 to 100 lbs: Never
Jumping: Never 100 + lbs: Never
Pushing/Pulling:
Up to 10 lbs: Rare
11 to 25 lbs: Rare
26 to 50 lbs: Rare
51 to 75 lbs: Rare
76 to 100 lbs: Rare
100 + lbs:: Rare
Grasping – firm: Frequent to Constant
Finger dexterity: Frequent to Constant
Reaching forward: Frequent to Constant
Pinch grasp: Frequent to Constant
Grasp – light: Frequent to Constant

Talking: Hearing:
Face to face: Frequent to Constant Conversation: Frequent to Constant
Verbal contact: Frequent to Constant Telephone: Frequent to Constant
Public: Frequent to Constant Earplugs: Not required.

MENTAL REQUIREMENTS:
 Perform work requiring regular contact with others and ability to relate to other people,
including senior citizens, volunteers, and employees
 Understand/carry out/remember instructions and comply with work rules
 Respond appropriately to supervision
 Perform daily activities
 Perform repetitive and varied tasks
 Follow work rules, procedures and instructions.
 Arrange things or actions in a certain order or pattern in order to complete tasks in an
efficient manner.

WORK ENVIRONMENT:
Minimal temperature change and minimal noise level

Kimochi, Inc.

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