JOB REQUIREMENTS: Operations Analyst - Customer Service Kenosha Branch
12355 Uline Way, Kenosha, WI 53144 Elevate the customer experience at
Uline! As an Operations Analyst in our Corporate Customer Service
department, you\'ll turn our contact center data into actionable
insights that improve operations and ensure legendary service across our
growing North American company. Careers Packed with Potential. Backed by
45+ years of success, Uline offers opportunities to grow your career
with stability you can count on. Position Responsibilities Analyze
contact center performance data and deliver insights that inform
business strategy. Drive improvements that enhance customer service
operations, efficiency and processes. Build and maintain SQL queries and
Power BI dashboards to support performance, trend and statistical
reporting. Collaborate with stakeholders to gather project requirements
and deliver results that meet business needs. Minimum Requirements
Bachelor\'s degree. 2+ years of experience in data analysis or business
intelligence. Advanced Microsoft Excel, SQL and Power BI experience.
Excellent communication, analytical and organizational skills. Robotic
Process automation (RPA) a plus. Uline does not participate in the H1-B
lottery. Benefits Complete health insurance coverage and 401(k) with 6%
employer match that starts day one! Multiple bonus programs. Paid
holidays and generous paid time off. Tuition Assistance Program that
covers professional continuing education. Employee Perks Cafe featuring
affordable daily meal options from local restaurants. On-site fitness
center and beautifully maintained walking paths. Best-in-class, clean,
modern facilities. About Uline Uline, a family-owned company, is North
America\'s leading distributor of shipping, industrial, and packaging
materials with over 9,800 employees across 14 locations. Uline is a
drug-free workplace. All new hires must complete a pre-employment hair
follicle drug screening. All positions are on-site. #LI-CB2 #CORP
(#IN-PPCS) #ZR-HQCS Our employees make the difference and we are
committed to offering exceptional benefits and perks!Explore Uline.jobs
to learn more! EEO/AA Employer/Vet/Disabled *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/FA28C34166B541F2
