A-Plus Health Services, Inc. is seeking a friendly, energetic, people-oriented self-starter who is highly organized, takes initiative, communicates well, and enjoys working with people.
This position combines administrative support, customer service, patient care coordination, nurse recruitment, and healthcare marketing.
We are looking for someone who does not wait to be told every next step. The ideal candidate identifies what needs to be done, follows through, and proactively looks for solutions—whether that means finding nursing coverage for a patient, following up with a nurse applicant, resolving a scheduling issue, or reaching out to a prospective referral source.
## Job Responsibilities
* Respond to client requests for nursing staffing and patient coverage.
* Receive and process patient referrals verbally, by fax, email, or other approved methods.
* Coordinate and schedule nurses for home visits.
* Communicate with patients, nurses, pharmacies, case managers, and referral sources regarding scheduling and care coordination.
* Follow up with nurses to ensure assigned visits and requested services are completed according to client protocols and company policies.
* Assist with resolving urgent staffing and scheduling needs.
* Conduct patient satisfaction and follow-up calls.
* Maintain accurate documentation of referrals, scheduling, communications, and follow-up activities.
* Assist with Recruiting Registered Nurses and other qualified nursing professionals in areas where staffing is needed.
* Assist with Posting and maintaining job advertisements on recruiting platforms.
* Follow up consistently with qualified applicants throughout the hiring process.
* Assist with nurse onboarding, credential collection, orientation, and training coordination.
* Help maintain a dependable pool of qualified nurses for current and future staffing needs.
* Assist with developing and maintaining relationships with referral sources.
* Follow up with existing clients regarding service needs and satisfaction.
* Contact prospective referral sources and introduce A-Plus services.
* Assist with outreach, email communications, marketing campaigns, and other business-development activities.
* Identify opportunities to expand nursing coverage into additional geographic areas.
* Follow up with prospective clients and referral partners until a response or resolution is obtained.
* Assist with administrative projects and office operations as needed.
* Provide support to other departments during periods of high workload.
## Requirements
* Work Schedule: Must be willing to work Tuesday to Saturday
* Minimum 1 year of experience in healthcare coordination, home health, home infusion, medical staffing, caregiver staffing, recruiting, customer service, or a similar position preferred.
* Experience in nurse staffing, healthcare recruiting, scheduling, or healthcare marketing is highly desirable.
* Associate degree in Business Administration, Healthcare Administration, Medical Assisting, Marketing, or a related field preferred.
* Bilingual Spanish is a plus.
* Excellent verbal and written business communication skills.
* Strong customer-service and relationship-building skills.
* Highly proficient in computer use, Microsoft Office, email, internet applications, and general office technology.
* Must be highly organized and detail-oriented.
* Must have excellent follow-up and follow-through skills.
* Must be able to multi-task: manage multiple priorities and deadlines.
* Must be comfortable working in a fast-paced, high-volume environment.
* Must be able to function independently with minimal supervision.
* Must be dependable, resourceful, and willing to take initiative.
* Must be comfortable making outbound recruiting and business-development calls.
* Must be able to work collaboratively with remote and international staff members.
* Must be able to remain professional and organized when handling urgent client or staffing requests.
## Ideal Candidate
The ideal candidate is someone who enjoys working with people and is comfortable wearing multiple hats.
We are especially interested in candidates who are proactive, persistent, personable, organized, and comfortable taking ownership of their responsibilities from beginning to completion.
Please note: this is NOT A REMOTE JOB, proximity to Korea Town is a plus.
