# Director of Maintenance
**Location:** Phoenix, Arizona — On-site with valley-wide travel as needed
**Company:** Opulent Real Estate Group
**Status:** Full-time, Exempt
**Salary:** $75,000 annually
**Benefits:** Medical, dental, and 401(k)
## About Us
Opulent Real Estate Group is a fast-growing residential property-management company serving the greater Phoenix area. We pride ourselves on responsive service, operational excellence, and treating our residents, owners, properties, and employees with care.
We are seeking an experienced, dependable, and highly organized **Director of Maintenance** to lead maintenance operations across our residential portfolio.
## About the Role
This is a director-level leadership position responsible for the complete maintenance process, including work-order management, vendor coordination, estimates, emergency response, property turns, cost control, quality assurance, and communication with residents and property owners.
The Director of Maintenance will supervise one full-time **Maintenance Coordinator**, establish clear priorities, and ensure maintenance matters are handled promptly and professionally from initial report through final completion.
This is a high-volume, time-sensitive position that requires sound judgment, calm decision-making, consistent follow-through, and availability for daily maintenance needs and emergency repairs.
## Primary Responsibilities
### Maintenance Operations
* Oversee the complete work-order process, including intake, triage, troubleshooting, assignment, follow-up, documentation, and closeout.
* Prioritize requests based on urgency, safety, habitability, property risk, and cost.
* Coordinate daily repairs and respond appropriately to emergency maintenance situations.
* Ensure residents, owners, vendors, and internal team members receive timely and accurate updates.
* Monitor outstanding work orders, estimates, vendor assignments, and scheduled repairs through completion.
* Maintain complete records, including notes, invoices, estimates, photographs, approvals, and supporting documentation.
### Leadership and Department Management
* Supervise, train, and support one full-time Maintenance Coordinator.
* Establish clear priorities, expectations, and accountability within the maintenance department.
* Provide calm and decisive leadership during emergencies and periods of high work-order volume.
* Identify process gaps and implement procedures that improve departmental efficiency, communication, and follow-through.
* Work closely with the property-management, leasing, inspection, and accounting departments.
### Vendor and Cost Management
* Source, evaluate, and manage qualified vendors.
* Maintain required vendor documentation, including insurance, licenses, and tax information.
* Obtain and compare estimates, negotiate pricing, and prevent unnecessary costs or scope increases.
* Review estimates and invoices for accuracy and ensure proper owner approval when required.
* Monitor vendor performance, workmanship, responsiveness, pricing, and callback rates.
* Maintain a reliable preferred-vendor network across the Phoenix metropolitan area.
### Resident and Owner Communication
* Communicate professionally and promptly with residents and property owners regarding repairs, access, timelines, costs, and completion.
* Help owners understand repair recommendations and make informed decisions.
* Handle escalated concerns with professionalism, empathy, and a solutions-focused approach.
* Maintain a resident-focused service mindset while protecting the interests of the property and its owner.
### Emergency Response and Risk Management
* Direct the response to urgent matters such as water intrusion, HVAC failures, electrical hazards, sewer backups, gas concerns, and property-security issues.
* Coordinate emergency mitigation, restoration services, documentation, and owner communication.
* Assist with insurance claims by organizing photographs, reports, estimates, scopes of work, and communications with adjusters and restoration vendors.
* Maintain familiarity with Arizona habitability requirements, property-access requirements, and other applicable landlord-tenant obligations.
### Property Turns and Preventive Maintenance
* Plan and oversee make-ready turns, including scopes of work, estimates, scheduling, quality control, and final punch lists.
* Monitor completion timelines to reduce vacancy periods and avoid unnecessary delays.
* Develop and oversee preventive-maintenance procedures for major property systems.
* Ensure completed work meets company standards and is properly documented.
### Systems, Compliance, and Quality Control
* Maintain accurate and current information in AppFolio or other applicable property-management systems.
* Establish and enforce maintenance procedures, checklists, documentation standards, and quality-control practices.
* Require appropriate before-and-after photographs and supporting documentation.
* Monitor key performance indicators such as response times, completion times, vendor performance, callbacks, and budget variances.
* Ensure proper key control, property-access procedures, resident privacy, workplace safety, and Fair Housing compliance.
## Qualifications
* At least four years of experience in residential property maintenance, property management, construction coordination, or facilities operations.
* Previous leadership or supervisory experience.
* Demonstrated experience managing a high volume of work orders, vendors, estimates, and emergency repairs.
* Working knowledge of residential HVAC, plumbing, electrical, appliance, roofing, and general property-repair issues.
* Strong vendor-management, negotiation, budgeting, and cost-control skills.
* Excellent written and verbal communication skills.
* Strong organizational, time-management, and problem-solving abilities.
* Ability to manage competing priorities and remain composed under pressure.
* Consistent responsiveness, accountability, and attention to detail.
* Experience using AppFolio, Buildium, Yardi, Property Meld, or similar property-management software.
* Ability to review scopes of work, estimates, invoices, and repair documentation.
* Working knowledge of Arizona landlord-tenant requirements involving habitability, access, and notice.
* Valid driver’s license, reliable transportation, and the ability to pass a background check.
## Preferred Qualifications
* Experience managing insurance claims and working with adjusters or restoration companies.
* Residential trade experience or familiarity with Arizona Registrar of Contractors requirements.
* Bilingual in English and Spanish.
* Experience developing preventive-maintenance programs and standardized property-turn procedures.
## Compensation and Benefits
* **$75,000 annual salary**
* **Medical insurance**
* **Dental insurance**
* **401(k) retirement plan**
The ideal candidate is a capable leader who understands that successful maintenance management requires urgency, clear communication, practical judgment, cost awareness, and relentless follow-through.
**To apply, please submit your résumé to Jim@OpulentMail.com along with a brief description of your residential maintenance, property-management, construction, or facilities-management experience.**
