Full Time:
About the Position
We are a steady-paced criminal and DUI defense law firm looking for a reliable, flexible, and detail-oriented Full-Time Legal Intake Specialist. You will also learn how to manage our FB and IG ads.
This role is ideal for someone who is comfortable wearing many hats, handling both administrative tasks and client-facing responsibilities. Hours are M-F 9 to 6, many days you will leave the office by 4 or 4:30 but still be assigned to answer the phones on our office cell phone until 6 PM. Fridays you will usually leave the office around 3 PM but still answer the phones until 6 PM.
This is not a clock-watchers’ job. Some tasks are routine, some are urgent, and some come up unexpectedly. If you thrive in a dynamic environment and take pride in getting things done, you’ll do well here.
Responsibilities Include (but are not limited to):
Answering and returning new client calls, including after-hours and weekend calls (most under 20 minutes)
Calling clients to:
Provide case updates
Follow up on missed appointments
Address late or overdue payments
Assisting two lead paralegals with administrative and case-related tasks
Assisting 4 attorneys with case files as needed.
Data entry and file management
Filing documents at the Hall of Records / courthouse
Calling courts to verify court dates and case information
Following up with satisfied clients to request and manage Google 5-star reviews
General office support and administrative tasks as needed
What We’re Looking For
STRONG COMMUNICATION SKILLS (PHONE CONFIDENCE IS A MUST)
Organized, dependable, and able to follow instructions closely
No Drama.
Comfortable dealing with sensitive client situations professionally
Willing to handle mundane tasks without complaint
Able to adapt to changing priorities
Legal assistant or law office experience preferred, but not required for the right person.
This Job Is a Good Fit If You:
Are responsive and reliable
Don’t mind repetitive or administrative work
Are comfortable making phone calls
Can work independently and take initiative
Understand that flexibility is part of working in a small law firm
This Job Is NOT a Good Fit If You:
If you call off work
Dislike phone work
Are uncomfortable following detailed instructions
Need constant supervision or are constantly checking your phone.
How to Apply
Please submit:
A brief resume
A short paragraph explaining why this position fits you
Pay Rate is 20-23 an hour to start.
If you really want to impress us, drop off a resume In-Person. 205 E. State St. Redlands CA 92373
