About This Job
The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Data Center Operations Section. Req. 224952
The Office of Technology Services (OTS) aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within the Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.
In the position of IT Statewide Engineer 1-3 DCO-Backup and Recovery, we are seeking an individual to provide dedicated subject matter expertise in critical technical areas. This role will lead efforts in billing operations, data migrations, and operational oversight and compliance, ensuring accuracy, efficiency, and adherence to organizational standards.
The Division Of Administration Is The State Government’s Management Arm And The Hub Of Its Financial Operations. Division Offices Perform a Wide Variety Of Activities Including The Following:
- Overseeing the state’s capital construction program
- Working to provide state and federal grants for community development
- Development of the state budget
- Providing technology services
- Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
- Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes
Minimum Qualifications
Five years of experience in information technology or administrative services; OR
Six years of full-time work experience in any field plus three years of experience in information technology or administrative services; OR
An associate's degree in information technology plus three years of experience in information technology or administrative services; OR
A bachelor’s degree plus three years of experience in information technology or administrative services; OR
A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus two years of experience in information technology or administrative services; OR
A master’s degree plus two years of experience in information technology or administrative services.
Experience Substitution:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Note:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties:
Job Duties and Other Information
- Mentors lower-level Engineers in the day-to-day administration and maintenance of the SAN/NAS, iSCSI/FC switch fabric networks, and Backup/Recovery for all lines of service that are supported by the OTS/DCO Storage Team.
- Assumes lead coordinator role with the installation, maintenance, and modification of vendor-supplied software for Backup/Recovery, SAN/NAS, and switch configuration and management which are critical to business functions that require after-hours scheduling due to extensive availability requirements.
- Perform modifications to vendor packages by designing work and specifications. Consults regularly with vendors concerning software and /or hardware problems, resolutions and system performance.
- Advises and consults with end-users, administrators, technical support personnel and consultants, designing and providing documentation, instruction, problem analysis and education pertaining to specific and highly complex areas of software performance
- Acts as a consultant to lower-level Engineers during migration projects of storage environments into our lines of service.
- Consults with lower-level Engineers in the creation of Backup/Recovery jobs to accommodate customer supplied RPOs/RTOs for data recovery.
- Provides advanced problem analysis and specialized technical expertise to end-users, administrators, technical support personnel and management consultants. Mentors lower level team members. Facilitates knowledge transfer and training.
- Works with management to analyze and identify current and future needs and requirements in the area of Storage and Backup/Recovery products, including hardware and software, for OTS/DCO Storage lines of service.
- Reviews hardware and software products and interfaces with vendor development and technical resources as needed.
- Monitors and updates procedures, documentation, and change management logs in accordance with OTS guidelines.
- Researches incidents for probable cause/solution during NOC incident calls. Provides root cause analysis for incidents cause by SAN/NAS, iSCSI/FC switch, or Backup/Recovery hardware or software.
- Takes the lead to follow up with vendors for permanent solutions. Follows up with users and/or management when necessary.
- Performs all other tasks, special projects, analysis, studies, and plans as directed.
Position-Specific Details:
Appointment Type: This vacancy will be filled by the
promotion of a current, permanent-status
Office of Technology Services employee. A permanent status employee may be required to serve a new probationary period in lieu of promotion.
Career Progression: This vacancy participates in a career progression group and may be filled from this recruitment as an IT Statewide Engineer 1, 2, or 3.
Louisiana is a "State as a Model Employer" for People with Disabilities.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
- Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire.
Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-Verify system.
For Further Information About This Posting, Please Contact:
Erica R. Gay
HR Specialist
Division of Administration/Office of Human Resources
Email: Erica.Gay@la.gov
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to
make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave – Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
- Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):
- Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (www.trsl.org),
- Louisiana School Employees Retirement System (www.lsers.net), among others
01
Are you a current permanent Office of Technology Services employee?
02
Describe your experience with backup and recovery of servers and file shares.
03
Describe your experience in supporting multiple, time-critical projects using shared resources including shared personnel.
04
Describe your experience with Business Continuity/Disaster Recovery planning and implementation.
05
List backup solutions that you are familiar with. Please include number of years of experience with each.
06
Please describe your experience with IT Change Management processes
