Reports to:Director,Global Sales Content Creation
Location:New Jersey or remote USA (within ~2.5 hourflight of New Jersey)
Travel:Up to 25% domestic and international travel
The newly formed Global Sales Operations & Effectiveness organization is leading the transformation of sales capabilities, positioning BD to become the strongest commercial organization in MedTech.
The Senior Manager, LearningExperienceArchitect,willwork at the intersection of curriculum design, instructional technology, user experience, and strategic planning, creating digital learning environments that enhancelearner engagement.This role willbe responsible foroptimizingtechnologyto ensurefield-ready learning experiences adopted in real customer interactions. It will partner across Sales, HR, Technology, and Regional Enablement teams to ensure learning priorities are aligned to business goals and consistently executed globally. It ensures learning investments are prioritized, simplified, and directly tied to measurable outcomes such as productivity, pipeline progression, and selling effectiveness.
Learning Design, Development, & Delivery
Define the capability architecture that links commercial competencies, sales methodologies, learning experiences, assessments, and performance outcomes across the seller lifecycle
Evaluate,recommend, andbuild engaging learning journeys withlearning management systems (LMS), interactive media, AI tools, and otherselling skillsplatforms
Establish and govern enterprise learning frameworks, standards, and curriculum architecture to ensure consistency, scalability, and instructional integrity across regions and business units.
Design and oversee development of high-impact learning experiences (eLearning, instructor-led, blended, in-field enablement) that are practical, role-relevant, and embedded into how sellersoperate.
Integrate salesmethodology,commercialprocess, and enabling technology (e.g.,CRM,CPQ, CLM,AI/digitalanalyticstools) into unified, field-ready learning experiences that drive adoption and behavior change.
Incorporate innovative modalities (e.g., AI-enabled learning, simulation, interactive experiences) where they enhance engagement, scalability, and effectiveness.
Measurement, Evaluation, & Continuous Improvement
Define and implement a measurement framework that evaluates learning effectiveness based on behavior change and commercial outcomes (e.g., productivity, funnel progression, adoption, performance).
Leverage data from CRM, learning systems, and sales performance to assess impact, prioritize investments, and continuously refine learning strategies.
