*** PLEASE DO NOT APPLY IF YOU CANNOT MEET THIS REQUIREMENT:*** - Must be available on-call after hours, including evenings and weekends, to manage emergency service calls, client communication, scheduling needs, and crew coordination.
We are seeking a dynamic, highly organized, and motivated Administrative Assistant to join our growing home service and restoration companies! This role is essential in supporting daily office operations, maintaining exceptional customer service, coordinating field and office activities, and assisting with emergency service response management.
Requirements
- Valid Documents and Valid Driver License
- Knowledge and experience in the restoration industry and home service field
- Familiarity with restoration processes, scheduling, client coordination, and field operations
- Experience working with clients in fast-paced service environments
- Strong understanding of office and field management software systems
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Familiarity with Google Workspace applications
- Experience with QuickBooks and restoration-related software is a plus
- Excellent computer literacy including data entry, filing systems, and document management
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Ability to write professional, clear, and fast emails both in the field and in the office
- Professional phone etiquette and strong customer service skills
- Ability to efficiently communicate and coordinate with clients, technicians, managers, vendors, and office staff
- Ability to perform basic home/property inspections
- Positive attitude, proactive mindset, problem-solving skills, and team-oriented personality
Responsibilities:
Review and manage daily schedules, job assignments, and reports
Assist with sales and client communication
Write professional and timely emails both in the field and in the office
Communicate effectively with clients, technicians, managers, and office staff
Travel between job sites as needed
Perform basic home/property inspections
Execute and follow through on daily management assignments
Operate multi-line phone systems and provide professional phone support
Handle customer inquiries promptly and efficiently
Perform accurate data entry and maintain organized records
Utilize Microsoft Office, Google Workspace, and QuickBooks for administrative tasks and bookkeeping
Organize and maintain digital and physical filing systems
Support calendar management, scheduling appointments, meetings, and reminders
Assist with clerical tasks including proofreading documents, preparing correspondence, and managing office supplies
Provide exceptional customer service and maintain strong client relationships
Support office managers and help ensure smooth daily operations
