CUSTOMER SERVICE – COLLECTIONS & RETENTION
Home Warranty Company | Full-Time Position
We are looking for motivated, reliable, and professional individuals to join our Customer Service Department specializing in Collections & Retention.
This is a great opportunity for someone who is confident on the phone, knows how to handle difficult conversations, and can work toward keeping customers satisfied and accounts in good standing.
RESPONSIBILITIES
• Handle inbound and outbound customer calls
• Assist customers with billing and account questions
• Process payments and help resolve past-due accounts
• Make professional collection attempts
• Handle cancellation requests and provide retention/save options when appropriate
• De-escalate upset customers and provide solutions
• Maintain accurate notes on customer accounts
• Follow company procedures and compliance guidelines
• Work closely with management to meet retention and collection goals
WHAT WE’RE LOOKING FOR
• Strong communication and customer service skills
•REQUIRED CALL CENTER EXPERIENCE
• Confident and professional phone presence
• Comfortable handling collections and cancellation calls
• Ability to overcome objections and problem-solve
• Dependable, punctual, and positive attitude
• Sales, retention, collections, call center, or home warranty experience is required
• Bilingual English/Spanish is a PLUS
WE OFFER
• Full-time position
• Hourly pay + opportunity for bonuses/incentives
• Training provided
• Growth opportunities
• Fast-paced office environment
• Supportive team and management
This is an IN-OFFICE position — NOT remote.
📍 Orange County / Irvine Area
If you have experience in customer service, collections, retention, sales, or call centers, we want to hear from you!
TO APPLY:
Reply to this Craigslist posting with your name, phone number, resume, and a brief description of your experience.
SERIOUS APPLICANTS ONLY — IMMEDIATE OPENINGS AVAILABLE
Text
Gia (562)387-5143 or Patricia (949)688-3108
Please text after submitting your resume.
