Recovery Tech Associate
POSITION TERM
This position is a full time, grant-funded position with current secured funding through June 2024.
Job Description
WHO WE ARE
DC Prep is a network of public charter schools serving over 2,100 preschool through 8th grade students across six campuses in Wards 5, 7, and 8. While we’re proud to be the highest performing public charter network in Washington, D.C., we recognize that how we support our students to be successful is as important as the results we achieve. That pushes us to reflect on questions such as how can we facilitate our students’ academic, social and emotional development; how we can support our team members’ professional growth and personal ability to do this work long-term, and how we can engage our students’ families as our own. While this work is hard, it is worth it-- we believe in the transformative power of education, the an-do-it-ness of our students and staff, and the joy that comes from engaging in meaningful work with people we care about and trust!
THE OPPORTUNITY
This position is a key part of DC Prep’s Technology Team. The Technology Team provides high-quality technical assistance and support to DC Prep’s teachers, staff, and students in the use of computer systems, hardware, software, equipment, and infrastructure. The Recovery Tech Associate works closely with school-based and Home Office staff.
RESPONSIBILITIES OVERVIEW
Technology/Maintenance
- Set-up, deploy, implement, and maintain student and staff technology
- Monitor and maintain daily performance of computer systems
- Create and maintain staff and student user accounts, including permissions and other settings
- Resolve technical issues in coordination with other members of the Tech Team related to Local Area Networks (LAN), wireless networks and other systems
- Provide software, hardware, network, and server support and assistance
- Create, organize, and maintain technical documentation
- Maintain equipment/hardware inventory, including academic technology and resources
- Support technology and academic teams with a variety of technology projects/duties
- Frequently lift or move objects up to 15 pounds and occasionally lift or move objects up to 30 pounds
End User Support
- Deliver technology orientation, training, and instruction to staff
- Provide technical support to teachers, staff, and students via e-mail, in-person, and remote access
- Create, track, and close all trouble tickets and work orders
- Communicate with third-party vendors to resolve end user issues
- Troubleshoot printers, copiers, projectors, audio-visual (A/V) equipment, and general classroom technology
- Develop training manuals and best practice documents
KEY TECHNOLOGIES TO SUPPORT
- Windows laptop – desktop environment for staff (350+ across the entire organization)
- Chromebook and tablets for students (2,100+ across the entire organization)
- Office 365 environment with SharePoint, Outlook, OneDrive and Office (online and desktop)
- Google Apps environment, including Management Console, Gmail, Drive and Meet
- Microsoft Active Directory and Windows Server
- LANs, WANs, WAPs, remote connections and Internet applications
- Virus and malware prevention and correction programs
- Academic technology programs and applications
- Copiers, printers, and classroom technology equipment like projectors and document cameras
- Video conferencing
- Other academic and productivity software and applications that the school may implement
SKILLS AND CHARACTERISTICS
- Knowledge of troubleshooting laptops, desktop, and Chromebook issues
- Knowledge of Windows 7/10 and Office O365
- Knowledge of Chrome OS
- Knowledge of LANs, and wireless networks
- Knowledge of SharePoint (Office 365) and Server/Active Directory a plus
- Extreme flexibility, with a strong work ethic and initiative, positive attitude, and an entrepreneurial spirit to accommodate a high level of responsibility and multiple priorities
- Desire to work as a team player
- Excellent communication and interpersonal skills
- Exceptional customer service orientation
- Outstanding organizational skills and high attention to detail
- Superior problem-solving abilities
- Ability to present technical information to staff and students in user-friendly language
- Understanding of need for and willingness to do “whatever it takes” to support student achievement in traditionally under-served communities
- Ability to work flexible hours, and in different locations as required by technology needs of the organization
- Commitment to and deep belief in DC Prep’s mission and values
EDUCATIONAL BACKGROUND AND WORK EXPERIENCE
- Associate or Bachelor’s degree in information technology/systems, computer science, engineering, or other related area from an accredited institution
- Minimum of 1 – 2 years related work experience in the information technology (IT) industry, preferably in an educational or non-profit organization, multi-site setting
DC Prep does not discriminate against its employees or applicants because of race, color, sex, religion, national origin, handicap, veteran status, age, sexual orientation, or marital status. We strongly encourage diverse candidates to apply.
