Recovery Tech Associate

POSITION TERM

This position is a full time, grant-funded position with current secured funding through June 2024.

Job Description

WHO WE ARE

DC Prep is a network of public charter schools serving over 2,100 preschool through 8th grade students across six campuses in Wards 5, 7, and 8. While we’re proud to be the highest performing public charter network in Washington, D.C., we recognize that how we support our students to be successful is as important as the results we achieve. That pushes us to reflect on questions such as how can we facilitate our students’ academic, social and emotional development; how we can support our team members’ professional growth and personal ability to do this work long-term, and how we can engage our students’ families as our own. While this work is hard, it is worth it-- we believe in the transformative power of education, the an-do-it-ness of our students and staff, and the joy that comes from engaging in meaningful work with people we care about and trust!

THE OPPORTUNITY

This position is a key part of DC Prep’s Technology Team. The Technology Team provides high-quality technical assistance and support to DC Prep’s teachers, staff, and students in the use of computer systems, hardware, software, equipment, and infrastructure. The Recovery Tech Associate works closely with school-based and Home Office staff.

RESPONSIBILITIES OVERVIEW

Technology/Maintenance

Set-up, deploy, implement, and maintain student and staff technology
Monitor and maintain daily performance of computer systems
Create and maintain staff and student user accounts, including permissions and other settings
Resolve technical issues in coordination with other members of the Tech Team related to Local Area Networks (LAN), wireless networks and other systems
Provide software, hardware, network, and server support and assistance
Create, organize, and maintain technical documentation
Maintain equipment/hardware inventory, including academic technology and resources
Support technology and academic teams with a variety of technology projects/duties
Frequently lift or move objects up to 15 pounds and occasionally lift or move objects up to 30 pounds

End User Support

Deliver technology orientation, training, and instruction to staff
Provide technical support to teachers, staff, and students via e-mail, in-person, and remote access
Create, track, and close all trouble tickets and work orders
Communicate with third-party vendors to resolve end user issues
Troubleshoot printers, copiers, projectors, audio-visual (A/V) equipment, and general classroom technology
Develop training manuals and best practice documents

KEY TECHNOLOGIES TO SUPPORT

Windows laptop – desktop environment for staff (350+ across the entire organization)
Chromebook and tablets for students (2,100+ across the entire organization)
Office 365 environment with SharePoint, Outlook, OneDrive and Office (online and desktop)
Google Apps environment, including Management Console, Gmail, Drive and Meet
Microsoft Active Directory and Windows Server
LANs, WANs, WAPs, remote connections and Internet applications
Virus and malware prevention and correction programs
Academic technology programs and applications
Copiers, printers, and classroom technology equipment like projectors and document cameras
Video conferencing
Other academic and productivity software and applications that the school may implement

SKILLS AND CHARACTERISTICS

Knowledge of troubleshooting laptops, desktop, and Chromebook issues
Knowledge of Windows 7/10 and Office O365
Knowledge of Chrome OS
Knowledge of LANs, and wireless networks
Knowledge of SharePoint (Office 365) and Server/Active Directory a plus
Extreme flexibility, with a strong work ethic and initiative, positive attitude, and an entrepreneurial spirit to accommodate a high level of responsibility and multiple priorities
Desire to work as a team player
Excellent communication and interpersonal skills
Exceptional customer service orientation
Outstanding organizational skills and high attention to detail
Superior problem-solving abilities
Ability to present technical information to staff and students in user-friendly language
Understanding of need for and willingness to do “whatever it takes” to support student achievement in traditionally under-served communities
Ability to work flexible hours, and in different locations as required by technology needs of the organization
Commitment to and deep belief in DC Prep’s mission and values

EDUCATIONAL BACKGROUND AND WORK EXPERIENCE

Associate or Bachelor’s degree in information technology/systems, computer science, engineering, or other related area from an accredited institution
Minimum of 1 – 2 years related work experience in the information technology (IT) industry, preferably in an educational or non-profit organization, multi-site setting

DC Prep does not discriminate against its employees or applicants because of race, color, sex, religion, national origin, handicap, veteran status, age, sexual orientation, or marital status. We strongly encourage diverse candidates to apply.

DC Prep

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