Job Description:
What You Will Do to Contribute to the Company’s Success
- Provide technical sales support to Field Sales, Call Center, and Business Customer Care teams.
- Lead customer discovery calls to understand business needs, technical requirements, current challenges, and growth plans.
- Recommend right-sized solutions for small and medium-sized businesses.
- Provide technical consultation to business owners, operators, and sales associates throughout the sales process.
- Conduct live and remote product presentations and demonstrations.
- Translate technical features into clear customer benefits and practical business outcomes.
- Create accurate technical configurations and solution recommendations for proposals and sales quotes.
- Develop customer use cases that demonstrate how Sparklight products solve common business challenges.
- Train sales and customer care associates on product functionality, positioning, discovery, and new offerings.
- Create sales enablement materials, technical guides, and other resources that improve product knowledge and sales confidence.
- Partner with Sales, Product, Customer Care, Operations, and Project Management to support successful customer experiences.
- Identify additional sales opportunities based on customer requirements, operational needs, and solution gaps.
- Monitor recurring product or customer issues and escalate significant concerns to the appropriate teams.
- Stay current on Sparklight products, industry trends, and technologies relevant to small and medium-sized businesses.
Qualifications
- Three or more years of experience in a technical sales, telecommunications, networking, information technology, or customer-facing technical support role.
- Expertise in business connectivity and telephony, Wi-Fi technology and design techniques, and implementation.
- Working knowledge of business networking concepts, managed services, cybersecurity, SD-WAN, IP addressing, and fixed or mobile 5G/LTE connectivity
- Experience supporting or consulting with small and medium-sized businesses is preferred.
- Bachelor’s or associate degree in Engineering, Computer Science, Information Technology, Business, or a related field—or equivalent professional experience.
- Ability to earn relevant industry certifications such as CompTIA Network+, Cisco CCNA, Meraki certifications, or similar credentials.
- Proficiency with Microsoft 365, including Excel, Visio, PowerPoint, and Teams.
- Ability to create technical documentation, basic solution diagrams, training materials, and customer-facing presentations.
- Strong presentation, communication, and public-speaking skills, including product demonstrations and technical training.
- Ability to explain technical concepts to customers and associates with varying levels of technical experience.
- Ability to assess customer needs, troubleshoot technical concerns, and recommend practical, right-sized solutions.
- Strong organizational skills with the ability to manage multiple sales-support requests and priorities.
- Creative thinking and adaptability in a fast-paced sales and customer-service environment.
- Self-starter with the ability to work independently and collaboratively across multiple teams.
Core Competencies
- Committed: Values each customer, while working hard to keep their business and support our communities.
- Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
- Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
- Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
Additional Perks
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
- FREE Cable One services for associates who live in a serviceable area
