About the Role
We are looking for energetic, welcoming, and detail-oriented Front of House Cashiers to join our team! As the face of our shop, you’ll create warm, memorable guest experiences while delivering fast, friendly service.
Whether you’re ringing up custom shave ice orders, serving fresh musubi, or keeping our counter sparkling clean, you’ll play a key role in bringing island-style hospitality to our guests every day.
Key Responsibilities
Customer Service & Cashiering
Welcome Guests: Greet every customer with warmth and genuine Aloha hospitality.
Point of Sale (POS): Take and process customer orders accurately and efficiently using our POS system, handling cash and card transactions.
Menu Knowledge: Guide guests through menu selections, including syrup flavor combinations, toppings, ice textures, and musubi varieties. Confidently answer questions regarding dietary restrictions or allergens.
Order Accuracy: Double-check orders to ensure everything is prepared accurately and presented cleanly before handing it off to the guest.
Food & Beverage Prep Support
Musubi & Snack Station: Warm, assemble, package, and display freshly prepared musubi and side items according to brand recipes and quality standards.
Shave Ice Assembly: Assist in shaving ice, adding syrup layers, and garnishing with toppings (snow caps, azuki beans, mochi, ice cream bases, etc.) during peak operational rushes.
Restocking: Keep front counter display cases, utensil stations, paper goods, syrup bottles, and beverage coolers fully stocked and organized throughout shift transitions.
Shop Maintenance & Food Safety
Sanitation: Maintain a spotless service counter, guest dining area, pick-up station, and cashier hub.
Food Safety: Adhere strictly to local health department guidelines, personal hygiene standards, and safe food-handling protocols (temperatures, glove usage, rotation).
Opening/Closing Work: Complete designated opening, mid-shift, or closing checklists (e.g., wiping down prep areas, sweeping/mopping, emptying trash, balancing drawers).
Qualifications & Skills
Experience: Prior cashier, retail, or fast-casual food service experience preferred (high-volume experience is a big plus), but we are happy to train candidates with a great attitude!
Communication: Clear, positive, and active communication with both guests and kitchen/prep team members.
Speed & Multitasking: Ability to stay calm, focused, and organized in a fast-paced environment with a smile.
Tech Literacy: Comfort using touchscreen POS terminals and digital order tickets.
Certifications: Must possess (or be willing to obtain prior to start date) a valid Food Handler Card / Food Safety Certificate as required by local regulations.
Physical Requirements
Ability to stand, walk, and lean for extended periods (4–8 hours per shift).
Ability to reach, bend, stoop, and occasionally lift/carry items weighing up to 30–40 lbs (e.g., ice blocks, syrup jugs, beverage cases).
Hand dexterity required for fast-paced order entry, packaging musubi, and serving shave ice.
