Amazon is seeking an IT Manager to lead Information Technology & Technical Support operations in a high-performance, customer-obsessed environment. You will manage a team supporting critical infrastructure, endpoints, and business applications, ensuring high availability, security, and scalability. Responsibilities include driving incident and problem management, overseeing cloud and network services, managing vendors, and executing IT roadmaps. You'll use data to improve service delivery, enforce standards, champion security best practices, and mentor engineers while collaborating closely with global stakeholders to deliver innovative, customer-centric solutions.