Job Summary
This position performs technical duties to assist in troubleshooting, repairing, maintaining, testing, and installing computer equipment, peripherals, data communication systems, and network systems.
Major Duties
- Diagnoses and resolves basic hardware/software problems; responds to problems from staff members, end-users, etc.; provides remote problem resolution when possible.
- Installs, configures, secures, supports, and maintains hardware and software infrastructure in accordance with best practices.
- Works with user department to define software and hardware and to locate or develop technology solutions.
- Manages, updates, and repairs communications hardware and software.
- Manages mobile devices.
- Prepares and presents a variety of technical documentation and reports.
- Provides end user training to city staff.
- Provides technical guidance for end-uses and staff members.
- Responds to after-hours emergencies when on-call.
- Performs related duties.
Minimum Qualifications
- Knowledge and level of competency commonly associated with the completion of an associate's degree in a course of study related to the occupational field, or any combination of education, training, and experience that demonstrates the above listed knowledge, skills and abilities.
- Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
- Knowledge of the principles used in analyzing, evaluating, modifying, installing, maintaining, expanding, networking, and testing information systems technology.
- Knowledge of network administration principles.
- Knowledge of the installation, updating, troubleshooting and repair of information technology software, hardware, and peripheral devices.
- Skill in the provision of training and service to end-users.
- Skill in troubleshooting and resolving computer hardware and software problems.
- Skill in problem solving.
- Skill in prioritizing and planning.
- Skill in interpersonal relations.
- Skill in oral and written communication.
Supplemental Information
Guidelines
- Industry best practices; manufacturer installation, operations and repair manuals; and department and city policies and procedures. These guidelines require judgment, selection, and interpretation in application.
Complexity/Scope of Work
- The work consists of varied technical duties. Frequent changes to industry standards contribute to the complexity of the position.
- The purpose of this position is to provide technical support for the city information systems. Successful performance contributes to the efficiency and effectiveness of a variety of city operations.
Contacts
- Contacts are typically with coworkers, vendors, contractors, and the general public.
- Contacts are typically to exchange information, resolve problems, and provide services.
Physical Demands/Work Environment
- The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee frequently lifts light and occasional heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, distinguishes between shades of color, and utilizes the sense of smell.
- The work is typically performed in an office.
Supervisory and Management Responsibility
We offer a comprehensive benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
01
Do you have or can you obtain a valid Alabama driver's license?
02
Are you proficient in the use of computers, including Microsoft operating systems and office products?
03
Do you have the knowledge and level of competency commonly associated with the completion of an Associate degree in a course of study related to occupational field, or any combination of education, training, and experience that demonstrates the above listed knowledge, skills and abilities.
04
Do you have the ability to work independently while supporting many users?
