JOB RESPONSIBILITIES:
SAP End-User Support:
Module: SD/MM/PP/FICO

1. User Assistance and Support

- Respond to end-user queries related to SAP.

- Provide timely resolutions to user-reported issues, including system errors, transaction problems, and system performance.

- Escalate complex issues to higher-level support teams (SAP consultants - Outsourcing) when necessary.

2. Troubleshooting and Issue Resolution:

- Diagnose and resolve SAP-related technical and functional issues (e.g., login issues, system errors, transaction problems).

- Assist in resolving issues across SAP modules (SD/MM/PP/FICO)

3. System Monitoring and Maintenance

- Perform daily system health checks to ensure SAP systems are functioning properly.

- Identify and troubleshoot system performance issues, bottlenecks, or configuration errors.

- Collaborate with SAP Basis Consultant teams (Outsourcing) to ensure system availability and performance.

4. User Training and Guidance:

- Conduct training sessions or one-on-one coaching for users on SAP functionalities.

- Create and update user manuals.

5. Documentation and Reporting:

- Document all support tickets, resolutions, and escalations for future reference.

- Assist with data entry, process documentation, and report generation using SAP modules.

6. Collaboration with Teams:

- Work closely with Teams, SAP consultants, and business analysts to resolve issues and improve system functionality.

- Coordinate with business units to understand their requirements and align SAP functionalities to meet their operational needs.

7. SAP System Enhancements:

- Bi-weekly meeting with SAP ECS (Enterprise Cloud Services) to update Earlier Alert Watch Report status.

- Assist in identifying opportunities for system improvements and enhancements.

- Participate in testing and implementing new SAP updates, patches, and functionalities.

8. Compliance and Security:

- Ensure SAP end-users comply with the company’s SAP usage policies (User roles).

- Assist in maintaining data integrity, security, and confidentiality within the SAP environment

OTHER RESPONSIBILITIES:

· Take possession of Client/User/IT/Communication concerns.

· Diagnose and troubleshoot manufacturing software and equipment.

· Investigate computer issues for plant and office personnel.

· Advance concerns to appropriate personnel when necessary.

· Provide technical support for any plant and office personnel during shift hours.

· Maintain inventory list of IT equipment.

· Provide support for all communication systems including telephone lines, cellular phones, cabling, telecommunication billing, fax, copier and ordering of services and supplies.

· Install and configure new systems and reallocate older systems.

· Routinely update ticketing system on a regular basis.

· Maintain effective security and virus protection systems for server and desktop computers.

· Other tasks and responsibilities related to IT coverage for the company.

· Work in both an office setting and production/manufacturing area with exposure to dust, noise, and varying temperatures.

· Moderate levels of walking, standing, bending, and lifting when performing job duties in the production area. Office setting requires sitting and use of a computer terminal/workstation.

· Address IT issues that interrupt production operations as overseen by both Operations/Production management staff and IT Manager.

EDUCATION/EXPERIENCE:

Required:

o 1-3 years of experience in SAP end-user support or a similar role.

o Experience in working with SAP S/4HANA or SAP ECC 6.0

o Experience in providing user training and preparing documentation.

Preferred:

o Experience in working with EDI (830/ 850/ 856/ 862/ 810/ 820/ 824).

o Experience in working with IBM Sterling B2B Integrator.

o Experience in working with OpenText B2B Management Center.

o Experience in a specific industry (e.g., automotive, manufacturing) where SAP is extensively used.

o Knowledge of SAP implementation and project management processes.

o Soft skills: (Problem-Solving, Communication…)

o MS Office 365 (Word, Excel, PowerPoint…)

Salary: $65-75k per year, based on experience

DaikyoNishikawa USA, Inc. (DNUS)

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