Job Title
Landscape Operations Manager
Department: Landscape Services
Reports To: General Manager
Position Summary
The Landscape Operations Coordinator & Field Manager is responsible for overseeing the daily administrative and field operations of the Landscape Services Department. This role serves as the primary liaison between the office, field crews, clients, and vendors while ensuring landscaping projects are completed safely, efficiently, on schedule, and within budget. The ideal candidate possesses strong landscaping knowledge, excellent organizational skills, leadership abilities, and experience supervising commercial landscape maintenance and enhancement projects.
Essential Responsibilities:
Operations Management
Coordinate daily schedules for landscape maintenance and enhancement crews.
Assign routes, work orders, and project priorities.
Monitor labor productivity and job completion.
Ensure all work is completed according to company quality standards.
Conduct routine site inspections and quality control reviews.
Assist in developing efficient work schedules to maximize labor utilization.
Coordinate emergency service requests and priority work orders.
Monitor department profitability by tracking labor hours and production.
Field Supervision
Supervise landscape foremen and field employees.
Provide training and coaching to improve employee performance.
Ensure crews follow company safety policies and OSHA requirements.
Conduct jobsite visits to inspect workmanship and provide direction.
Resolve field issues involving employees, clients, irrigation systems, or landscape deficiencies.
Verify proper use and maintenance of equipment and vehicles.
Ensure crews maintain professional appearance and customer service standards.
Administrative Responsibilities
Prepare daily and weekly work schedules.
Maintain employee timecards and labor reports.
Process work orders and service requests.
Assist with estimating enhancement projects.
Order landscaping materials and coordinate vendor deliveries.
Track inventory of tools, irrigation supplies, fertilizers, and equipment.
Maintain client files and service documentation.
Prepare reports regarding completed work, labor costs, and department performance.
Assist with invoicing by ensuring completed work orders are submitted promptly.
Client Relations
Serve as a primary point of contact for landscape clients.
Respond to client questions and service requests.
Conduct property walks with clients and property managers.
Identify opportunities for enhancement projects and additional services.
Follow up on client concerns to ensure satisfaction.
Landscape Knowledge
Must possess working knowledge of:
Irrigation troubleshooting and repair
Plant identification and care
Tree and shrub pruning
Turf management
Fertilization programs
Weed control practices
Pest and disease identification
Seasonal color installations
Soil amendments
Water management and conservation
Commercial landscape maintenance standards
Financial & Administrative Support
Monitor labor costs and overtime.
Assist with departmental budgeting.
Track material purchases and job costing.
Review payroll hours for accuracy.
Assist in developing department profitability strategies.
Support proposal preparation for new and existing clients.
Qualifications:
Required
Minimum 5 years of commercial landscape maintenance experience.
Minimum 2 years in a supervisory or management role.
Strong knowledge of irrigation systems.
Experience managing multiple commercial properties.
Ability to read landscape plans and irrigation drawings.
Excellent communication and leadership skills.
Proficient in Microsoft Office (Word, Excel, Outlook) .
Valid California Driver License with clean driving record.
Ability to lift 50 pounds.
Bilingual (English/Spanish) required.
Preferred
Qualified Applicator License (QAL) or Qualified Applicator Certificate (QAC)
Landscape Industry Certified Technician
CLCA or NALP certifications
CPR/First Aid Certification
Core Competencies
Leadership
Organization
Time Management
Customer Service
Problem Solving
Attention to Detail
Conflict Resolution
Team Development
Budget Awareness
Quality Control
Communication
Accountability
Key Performance Indicators (KPIs)
Client satisfaction scores
Route completion on schedule
Labor budget adherence
Gross margin by contract
Crew productivity
Quality control inspection scores
Employee retention
Safety incidents
Response time to service requests
Enhancement sales generated
Irrigation repair completion time
Equipment maintenance compliance
Physical Requirements
Frequent walking across commercial properties.
Ability to work outdoors in varying weather conditions.
Ability to bend, kneel, climb, and lift up to 50 pounds.
Ability to drive between multiple job sites throughout the day.
Job Type: Salaried/Exempt
Compensation: $75,000-$85,000 Annually plus Year End Discretionary Bonus based on company performance, plus commissions on new accounts
Benefits: Company vehicle, Cell Phone, Laptop, PTO, Sick Pay
