System Support Analyst

Ledgent Technology • Full-time • Ontario, CA, US • $85k - $100k / year • 1d ago

🚫 No C2C / No Third-Party Agencies

Position: Systems Support Analyst (Mandarin-speaking)
Location: 100% onsite in Ontario, CA
Terms: Direct-hire
Compensation: $85,000 to 100,000 (depending on level of experience)
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We're partnered with a client who is seeking a MANDARIN-SPEAKING Systems Support Analyst to support and optimize business-critical applications that drive day-to-day operations. This role serves as a key liaison between end users, IT teams, and developers, ensuring system reliability, performance, and a seamless user experience. Mandarin fluency is required.
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What You'll Do

Provide day-to-day support for enterprise applications and business systems
Troubleshoot, diagnose, and resolve application issues, incidents, and service requests
Monitor application performance and proactively identify opportunities for improvement
Investigate recurring issues and implement long-term solutions
Partner with development and IT teams to support releases, testing, and system enhancements
Manage application configurations, updates, and deployments
Create and maintain technical documentation and user support materials
Train and support end users while translating technical concepts into clear guidance

What We're Looking For

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
3-5 years of experience in application support, systems support, or a related role
Fluent in Mandarin (speaking, reading, and writing)
Strong troubleshooting and analytical skills
Experience with SQL, databases, APIs, integrations, and log analysis
Background supporting ERP, CRM, WMS, or other enterprise applications
Familiarity with ServiceNow, Jira, or similar ticketing tools
Understanding of SDLC and release management processes
Experience with PowerShell, Python, Bash, or cloud platforms (AWS, Azure, GCP) is a plus

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All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.