Company: Run It Remote, a portfolio company of Ember Capital Group
About Us
Run It Remote is a rapidly growing business process outsourcing company that helps businesses scale through trained remote talent, call center services and operational support.
With 500+ team members serving hundreds of clients across multiple countries, we have built a strong foundation and proven service model. We are now hiring a Chief Operating Officer to help transform Run It Remote into a more scalable, efficient, and professionally managed organization.
THE ROLE
Run It Remote is hiring a Chief Operating Officer to lead day-to-day operations across our US team and our Pakistan-based operations. This role owns operational execution, team performance, and delivery quality, and reports directly to the Founder & CEO. The ideal candidate is not simply an advisor or strategist. We need a hands-on operator who can lead people, solve problems, improve systems and ensure that the company consistently delivers an excellent experience to both clients and employees.
RESPONSIBILITIES
- Own full operational management of the company, including our international operations team
- Drive client retention and account management performance
- Lead implementation of new operating systems and internal tools
- Ensure service delivery consistently meets client commitments
- Build and manage the US-based operating team
- Develop and manage a capital and growth plan
- Identify and stand up new service lines as the company expands its offering
- This role requires some travel to our overseas operations, with expected on-the-ground presence to directly manage and coach the international team, not remote oversight alone.
What Will Not Work in This Role
This position is not a fit for someone who:
- Primarily operates as a consultant rather than an executor.
- Requires the CEO to provide every solution or make every decision.
- Avoids difficult conversations or accountability.
- Creates plans but does not ensure implementation.
- Cannot operate effectively in a fast-moving entrepreneurial environment.
- Has only managed small teams or a narrow department.
- Relies on corporate bureaucracy rather than speed, judgment and ownership.
- Is uncomfortable managing international teams and different working cultures.
Compensation
Run It Remote will offer a competitive executive compensation package consisting of:
- Base salary
- Performance-based bonus
- Potential long-term incentive or profit participation
Why Join Run It Remote
This is an opportunity to take a meaningful leadership role in a proven, fast-growing company with significant room for expansion.
The incoming COO will have the authority and support to shape the company’s structure, develop its leadership team, and build the operating platform required for Run It Remote’s next stage of growth.
We are looking for someone who wants to build—not simply maintain- and is willing to do whatever it takes to help us grow.
