Company: Run It Remote, a portfolio company of Ember Capital Group

About Us

Run It Remote is a rapidly growing business process outsourcing company that helps businesses scale through trained remote talent, call center services and operational support.

With 500+ team members serving hundreds of clients across multiple countries, we have built a strong foundation and proven service model. We are now hiring a Chief Operating Officer to help transform Run It Remote into a more scalable, efficient, and professionally managed organization.

THE ROLE

Run It Remote is hiring a Chief Operating Officer to lead day-to-day operations across our US team and our Pakistan-based operations. This role owns operational execution, team performance, and delivery quality, and reports directly to the Founder & CEO. The ideal candidate is not simply an advisor or strategist. We need a hands-on operator who can lead people, solve problems, improve systems and ensure that the company consistently delivers an excellent experience to both clients and employees.

RESPONSIBILITIES

Own full operational management of the company, including our international operations team
Drive client retention and account management performance
Lead implementation of new operating systems and internal tools
Ensure service delivery consistently meets client commitments
Build and manage the US-based operating team
Develop and manage a capital and growth plan
Identify and stand up new service lines as the company expands its offering
This role requires some travel to our overseas operations, with expected on-the-ground presence to directly manage and coach the international team, not remote oversight alone.

What Will Not Work in This Role

This position is not a fit for someone who:

Primarily operates as a consultant rather than an executor.
Requires the CEO to provide every solution or make every decision.
Avoids difficult conversations or accountability.
Creates plans but does not ensure implementation.
Cannot operate effectively in a fast-moving entrepreneurial environment.
Has only managed small teams or a narrow department.
Relies on corporate bureaucracy rather than speed, judgment and ownership.
Is uncomfortable managing international teams and different working cultures.

Compensation

Run It Remote will offer a competitive executive compensation package consisting of:

Base salary
Performance-based bonus
Potential long-term incentive or profit participation

Why Join Run It Remote

This is an opportunity to take a meaningful leadership role in a proven, fast-growing company with significant room for expansion.

The incoming COO will have the authority and support to shape the company’s structure, develop its leadership team, and build the operating platform required for Run It Remote’s next stage of growth.

We are looking for someone who wants to build—not simply maintain- and is willing to do whatever it takes to help us grow.

Ember Capital Group

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