CEdge has an opportunity for a
IT Help Desk Specialist / Journeyman Computer Support Specialist , located in
Washington,DC. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels!
***Citizen Only & Public Trust Will Also Work***
About the Role
CSlope Solutions, LLC is seeking two IT Help Desk Specialists / Journeyman Computer Support Specialists to support a federal customer in Washington, DC. The selected candidates will provide on-site Tier II help desk and endpoint support to agency staff in a professional, mission-focused environment.
This role is ideal for technically strong, customer-focused IT professionals with hands-on experience supporting Windows, macOS, mobile devices, endpoint management tools, identity/MFA issues, ticketing systems, hardware/software troubleshooting, and user support.
Responsibilities
· Provide responsive Tier II technical support to end users.
· Manage, update, resolve, and escalate help desk tickets.
· Troubleshoot Windows desktops, macOS systems, mobile devices, peripherals, and related technologies.
· Install, configure, patch, and maintain hardware, software, firmware, and approved security configurations.
· Support endpoint imaging, workstation deployment, refreshes, data migration, and recovery activities.
· Support iOS and Android mobile devices through enterprise mobile device management platforms.
· Troubleshoot MFA, authentication, network connectivity, endpoint performance, and access issues.
· Support Microsoft Entra ID / Active Directory tasks, including account provisioning, access support, and identity lifecycle activities.
· Use or support endpoint management tools such as Microsoft Intune, JAMF, Ivanti, KACE, or equivalent platforms.
· Analyze Windows Event Viewer logs, macOS Console logs, and other diagnostic information to resolve issues.
· Coordinate with Service Desk, Engineering, Network Operations, Cloud, and Cybersecurity teams.
· Support patch management, vulnerability remediation, outage response, and incident-related activities.
· Create and update SOPs, knowledge base articles, user guides, and troubleshooting documentation.
· Provide clear, professional communication to users and technical stakeholders.
· Protect customer information and follow all applicable security, confidentiality, and system-access requirements.
Required Qualifications
· Experience providing Tier II help desk, desktop support, or computer user support.
· Hands-on experience supporting Windows desktop environments.
· Hands-on experience supporting macOS environments.
· Experience troubleshooting hardware, software, peripherals, network connectivity, and endpoint performance issues.
· Experience using ticketing systems such as ServiceNow, Remedy, Jira Service Management, or equivalent.
· Experience with endpoint imaging, deployment, configuration, patching, and troubleshooting.
· Experience supporting mobile devices, including iOS and Android.
· Experience with MDM or endpoint management tools such as Microsoft Intune, JAMF, Ivanti, KACE, or equivalent.
· Experience supporting Microsoft Entra ID / Active Directory, MFA, user accounts, access issues, and identity lifecycle support.
· Strong customer service, communication, and problem-solving skills.
· Ability to work on-site in Washington, DC, Monday through Friday during normal business hours.
· Ability to complete required onboarding, background check, fingerprinting, badging, confidentiality requirements, and IT security training.
Preferred Qualifications
Preferred certifications include:
· CompTIA Security+
· Microsoft Certified: Endpoint Administrator Associate or equivalent
· Apple Certified IT Professional
· AWS Certified Cloud Practitioner or higher
· AWS Certified SysOps Administrator - Associate
· ITIL Foundation or equivalent service management certification
Preferred education: Bachelor's degree in Information Technology, Computer Science, or a related field. Equivalent experience may be considered in place of a degree or certifications.
WHAT’S IN IT FOR YOU?
Full Benefits Package
10 Days PTO
10 Paid Holidays
401K
WHO ARE WE?
CEdge Inc is an innovative IT consulting firm, and a strategic business partner. We offer IT solutions to Federal and State government, as well as, Commercial Enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.
