Balboa Manufacturing, home of the Bobster® and ZANheadgear® brands, is seeking a Sales Support Specialist position to join our team.
In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company as well as enter orders and support our sales team. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Essential Duties and Responsibilities:
Answer and direct calls
Acknowledge and resolve customer complaints
Process credit applications
Order Entry and management
Customer service
Delivery ETA’s
Assist with other administrative duties such as scanning, faxing and emailing and shipping.
Process invoices and payments accurately
Process incoming and outgoing mail and operate standard office equipment
Perform additional duties and special projects as assigned.
Skills and Abilities
Microsoft: Outlook, Word, Excel, Teams, Adobe Acrobat, NetSuite and other software applications
Excellent organizational skills
Strong verbal and written communication skills
Ability to manage multiple projects and deadlines with minimal supervision
Ability to work independently and collaboratively as part of a team
Strong customer service skills
Work Schedule:
Full-time Monday – Friday 7:05AM – 4:05PM
Salary:
$17.75
