IT Support Specialist
About the Role
We are seeking a hands-on IT Support Specialist to support our growing organization. This role will be responsible for day-to-day technology support across our office and field teams, including laptops, desktops, mobile devices, phone systems, and basic network troubleshooting.
The ideal candidate is highly reliable, organized, and able to work independently while supporting a fast-paced, service-driven business environment.
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Key Responsibilities
End-User Support
· Provide day-to-day technical support for employees (in-office and remote)
· Troubleshoot hardware, software, and connectivity issues
· Respond to help desk requests and resolve issues in a timely manner
Device Setup & Management
· Set up and configure new laptops, desktops, and mobile devices
· Manage device inventory, tracking, and lifecycle replacement
· Install and update required software and applications
· Ensure proper device security settings and encryption
Microsoft 365 Administration
· Create, modify, and deactivate user accounts
· Manage Outlook, Teams, OneDrive, SharePoint access and permissions
· Handle password resets, MFA, and licensing
· Support onboarding and offboarding processes
Mobile & Phone Support
· Set up company cell phones and tablets (iOS/Android)
· Support mobile device management (MDM) tools
· Troubleshoot mobile connectivity and carrier issues
· Assist with VoIP or cloud-based phone systems as needed
Networking & Infrastructure (Basic Level)
· Troubleshoot Wi-Fi and internet connectivity issues
· Assist with routers, switches, and basic network support
· Coordinate with internet and telecom providers when needed
IT Administration & Vendor Coordination
· Track IT equipment, warranties, and licenses
· Coordinate with managed IT service providers (MSP) for escalations
· Order hardware and software as needed
· Maintain IT documentation and asset records
Security & Compliance
· Support cybersecurity best practices (MFA, antivirus, device encryption)
· Assist with offboarding security procedures (account/device disablement)
· Ensure compliance with company IT policies
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Required Qualifications
· 2–5 years of IT support or help desk experience
· Strong experience with Microsoft 365 administration
· Experience supporting Windows laptops/desktops and mobile devices
· Basic understanding of networking (Wi-Fi, routers, VPN)
· Strong troubleshooting and problem-solving skills
· Excellent communication and customer service skills
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Preferred Qualifications
· CompTIA A+, Network+, or Microsoft certifications
· Experience with mobile device management (Intune or similar)
· Experience working with an MSP (Managed Service Provider)
· Experience in a multi-location or field-service environment
