*Open to applicants from CanadaJob SummaryThe Field Quality Manager II will partner with the Regional, Operations, Service Line, and Functional teams to drive quality improvements in the preparation and delivery of our services. This position will be responsible for driving customer experience and operational improvements through Quality Planning, Assurance, Control and Improvement. Drive a Culture of Quality where quality is built-in to the planning process, enabling teams to do their work right the first time, where processes are followed in execution, where shortcomings and defects are captured as non-conformances, where problems are fed back into the organization for accountability and resolution, and where ideas and lessons learned are captured for future improvement. Help front-line and back office teams resolve problems (NCR, RCA). Experienced culture change agent with a track record of delivery. You may be assigned other duties to help proactively drive our FieldCore vision and align with our organization's core values.
Essential Duties & Responsibilities:- Provide strong Quality leadership in support of business goals and objectives
- Lead Quality for all customer work, FieldCore staff, and fixed facilities including Tooling centers, leadership for any Quality Coaches/QA/QC teams
- With the Region leadership team, build a Quality Culture throughout the organization - one where defects are not accepted, created, or passed-on.
- Lead the deployment of campaigns such as "STOP Work" and Leadership Observation process
- Drive the full implementation of the Quality Management System, develop Audit plan, perform Audits, and drive compliance improvement and simplification of the QMS
- Lead the measurement, analysis, and regular operating rhythm around Quality metrics including Customer Experience and Cost of Poor Quality
- Apply Quality Planning, Assurance, Control, and Lean Six Sigma methodologies to improve process capability and thereby improve all Quality metrics:
- Implement Quality standards and controls for field work, including but not limited to proper execution of FME (Foreign Material Exclusion), QCP (Quality Control Plan), FP (Field Procedure) Quality Work Instructions, and OFE (Human Error Prevention)
- Perform Quality Planning through proper readiness tollgate reviews including application of risk identification and mitigation through PFMEA methodology
- Participate in critical outages to ensure compliance with all Quality standards by performing physical verification and coaching the onsite team
- Measure performance of onsite teams against Quality standards, analyze trends and opportunities, and report results to management
- Perform Site Quality Audits, conduct analysis and recommended actions
- Manage the NCR process including driving increased capture and faster resolution
- Lead and support Root Cause Analysis including overseeing the implementation and effectiveness of corrective and preventive actions
- Work with operating leaders and teams to create a roadmap of continuous improvement projects and track the implementation and impact on customer facing metrics:
- Lead and facilitate cross-functional project teams to drive standardization and simplification
- Explore, evaluate, and codify best practices while ensuring new methods are formalized in the Quality Management System
- Proactively identify innovative and high impact methods by engaging field teams for ideas, evaluating the ideas for feasibility, and working with FieldCore teams to test them for effectiveness and potential future standardization
- Ability and willingness to work holidays, weekends and overtime as required by field assignments - Field
- English proficiency required
- If position is a people manager include, Manage and develop employees
Required Qualifications & Experience:
- 8+ years progressive experience and demonstrated success/knowledge
- Strong customer orientation and willingness to promote customer interests
- Strong proven leadership capabilities in Field Service and/or Quality
- Native or fluent language skills for area of responsibility
- Change agent with strong credibility and influencing skills and the proven ability to build relationships and influence stakeholders to become supporters
- Experience of managing complex projects with multiple stakeholders through to successful completion within time constraints
- Proven ability to work efficiently without direct supervision. Self-motivated with demonstrated ability to motivate others to achieve results in complex situations
- Experience implementing and influencing quality metrics
- A procedure mindset and ability to implement procedures and monitor compliance
- Strong analytical and quantitative skills with excellent critical thinking ability, interpersonal/leadership skills and project planning skills
- Significant travel in Region required
Desired Characteristics:- Advanced level of knowledge of one or more: Gas turbine, Steam turbine, Generator, Boiler, Nuclear, or Wind Turbine service
- M/BB certification, and/or Lean Sensei or TOC credentials
- Additional languages
- Strong networks within Fieldcore and GE Power, especially Services, Parts, Repairs, Global Supply Chain & Engineering would be a distinct advantage
Compensation and Benefits:The annual salary range for this position is $88,800 to $146,400. This is an exempt from overtime position. FieldCore benefits include insurance (medical, dental, vision, disability, and life), retirement savings, health and Wellness reimbursement, and a bonus or incentive program. Eligibility for FieldCore benefits is determined under the terms of the applicable benefits plan.
