Front Desk Agent – Help Create Memorable Guest Experiences
Are you someone who loves connecting with people, solving problems, and creating unforgettable guest experiences? We’re looking for energetic, service-driven individuals to join our Front Desk team as we embark on an exciting transformation from Holiday Inn Express to the first voco™ by IHG in San Diego.
This is a unique opportunity to be part of an award-winning global brand while helping shape the future of an exciting new hotel experience.
What You’ll Do
Welcome every guest with genuine warmth and enthusiasm.
Deliver exceptional service from check-in to check-out.
Resolve guest concerns with confidence, empathy, and professionalism.
Anticipate guest needs and create memorable moments.
Promote IHG One Rewards and hotel amenities.
Work collaboratively with all departments to ensure an outstanding guest experience.
Maintain a polished, professional front desk environment.
We’re Looking For Someone Who
Has a positive, outgoing personality.
Loves helping people and exceeding expectations.
Thrives in a fast-paced environment.
Communicates clearly and professionally.
Can multitask while maintaining attention to detail.
Is dependable, flexible, and a true team player.
Previous hotel or customer service experience is preferred but not required—we’re happy to train the right person with the right attitude.
Why Join Us?
Be part of an exciting hotel conversion to voco™ by IHG.
Opportunities for career growth with one of the world’s leading hospitality companies.
Employee discounts at thousands of IHG hotels worldwide.
Supportive leadership and a fun, team-oriented culture.
Make a genuine impact on our guests every single day.
If you’re passionate about hospitality and believe every guest deserves a “10 out of 10” experience, we’d love to meet you.
Come help us create a hotel our guests will remember—and a workplace you’ll be proud to be part of. Apply today!+
