Dr. Martens is more than a brand - it's a global icon with over 60 years of attitude, heritage, and cultural impact. We're a thriving, values-driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you're ready to make your mark, you're in the right place.
At DM, our values guide everything we do: Be Yourself, Act Courageously, Show You Care. They're not just words - they're how we turn passion into progress.
WHERE YOU CONTRIBUTE
As the Reception Assistant, you are the first point of contact for employees, visitors, partners, and candidates entering our offices. You shape the daily workplace experience by delivering a warm, professional, and brand‑aligned welcome. Your work enables a seamless, efficient, and positive environment, directly contributing to our focus on consumer centricity by supporting our people in doing their best work.
You help create a workplace that is productive, safe, and engaging by ensuring high‑quality front‑of‑house service, smooth operational support across the office, and exceptional coordination of visitor, meeting, and facilities needs. Through your role, you support the wider goals of operational efficiency, organizational clarity, and a unified experience across touchpoints.
This is a part-time role working Monday - Thursday, 8:30am-3:30pm onsite at our office in Downtown Portland.
CORE ACCOUNTABILITIES
- Deliver a consistent, professional, and welcoming reception experience that reflects the Dr. Martens brand.
- Manage front desk operations, including answering and routing calls, monitoring the front door and visitor access, and handling general inquiries.
- Maintain accurate and up‑to‑date administrative and contact information across relevant systems.
- Process incoming and outgoing mail, courier shipments, and daily mailing tasks, supporting internal teams where needed.
- Maintain and replenish office, shipping, and kitchen supplies, drinks, snacks, ensuring stock levels align with business needs.
- Prepare welcome materials and coordinate with HR and Workplace Experience teams to support employee onboarding.
- Manage conference room bookings, calendars, and meeting logistics, including set‑up, catering coordination, and technology readiness.
- Assist Office Experience Specialist in tracking parking allocations and maintain updated records of available spaces.
- Route building maintenance requests to Office Experience Specialist and collaborate with third‑party vendors and internal teams.
- Maintain the reception area and communal spaces to a high standard, ensuring safety, cleanliness, and brand alignment.
- Support business meetings, office events, and workplace‑related projects as needed.
- Ensure adherence to all security, safety, and visitor protocols.
- Act as a cultural ambassador - demonstrating our values and contributing to a positive and inclusive workplace environment.
KEY SKILLS & CAPABILITIES
Experience & Expertise
- Prior experience in a reception, front‑of‑house, or administrative role (2+ years preferred).
- Proficiency in Microsoft Office and core office technology (multi‑line phone systems, visitor management platforms, room‑booking tools).
- Strong communication, interpersonal, and customer‑service skills with a professional, friendly, and confident manner.
- Ability to work effectively in a fast‑paced, dynamic environment with multiple priorities and stakeholders.
- High level of organization, accuracy, and attention to detail.
- Sound professional judgement, confidentiality, and discretion.
- Ability to move office supplies and packages (up to 30 lbs regularly, up to 50 lbs occasionally), with or without reasonable accommodation.
- Ability to work at a standard computer set up for scheduled part-time hours, with or without reasonable accommodation.
Behaviors & Mindsets
- Positive, proactive, and solutions‑oriented approach.
- Collaborative, supportive team player who builds trust and strong working relationships.
- Demonstrates initiative and is comfortable taking ownership of daily workflows.
- Brings the outside‑in through continuous improvement suggestions and a willingness to learn and adapt.
- Embodies and models Dr. Martens’ values and contributes to building an engaged and inclusive culture.
We live and breathe Rebellious Self Expression at Dr. Martens, and there are 3 core values at the heart of it. They never stand alone, but work together as a balancing act of rights and responsibilities to support how we work together at DMs.
BE YOURSELF. ACT COURAGEOUSLY. SHOW YOU CARE.
At DM your technical capability will go hand in hand with the below:
- Great relationship management that delivers results through effective teamwork
- You’ll be a proud custodian to our DM’s culture, embodying what we stand for and encouraging others to do the same
- You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members
- You will take ownership for your own development, proactively seeking out feedback to build self-awareness
- You will bring the outside-in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving
- You’ll lead the way and role model on all things DE&I & wellbeing
WHAT'S IN IT FOR YOU?
- Welcome to the brand pair of Docs
- Employee discount of 65% off footwear and 50% on accessories
- Amazing Portland based office & rooftop
- Our Employee Assistance Program – for when times might get tough
- 401(k) Pre-Tax and Roth Retirement savings plans
- DM Foundation, supporting and empowering our communities around the world
- Paid volunteer hours
READY TO FILL YOUR BOOTS?
If you're excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality - we'd love to hear from you.
We strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at jobs@drmartens.com and we will work with you to meet your accessibility needs.
At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to authentically speak to our consumers.
We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.
