Desktop Support Analyst (PC Support)
Location: Houston, TX (Onsite)
Employment Type: Full-Time
Key Responsibilitie
sEnd-User & Desktop Suppor
t• Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, printers, scanners, and other peripherals
.• Install, configure, maintain, and troubleshoot Windows 11 operating systems
.• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications
.• Manage user accounts, permissions, and access through Microsoft Entra ID (Azure AD) and Active Directory
.• Configure and support laptops, desktops, docking stations, monitors, and mobile devices
.• Diagnose and resolve hardware, software, operating system, and connectivity issues
.• Perform new hire onboarding and employee offboarding activities, including equipment provisioning and recovery
.• Document incidents, service requests, and resolutions within the IT ticketing system
.• Maintain asset inventory and lifecycle management of end-user equipment
.• Provide onsite and remote support for local users, as well as physical support for the Aruba Networks hardware.
.• Support Aruba wireless access points and wireless network troubleshooting
.• Work with senior network engineers on network deployments, upgrades, and optimization projects
.
General IT Operatio
ns• Participate in IT projects, hardware refreshes, office moves, and infrastructure upgrade
s.• Coordinate with vendors for hardware repairs, warranty support, and network-related issue
s.• Maintain compliance with IT policies, security standards, and best practice
s.• Participate in after-hours support and maintenance activities as neede
d.
Required Qualificati
ons• 3+ years of desktop support or IT support experien
ce.• 2+ years of experience supporting enterprise network environmen
ts.• Experience administering and troubleshooting Aruba switches and wireless infrastructu
re.• Strong understanding
of:o Windows
11o Microsoft
365o Active Directory / Microsoft Entra
IDo TCP/IP network
ingo DNS, DHCP, VLANs, V
PNso Hardware and software troubleshoot
ing• Experience with ticketing systems and IT service management process
es.• Excellent verbal and written communication skil
ls.• Strong customer service and problem-solving abiliti
es.
Preferred Qualificat
ions• Microsoft certifications related to Endpoint Management or Microsoft
365.• Experience with Intune and endpoint management soluti
ons.• Experience supporting VoIP syst
ems.• Familiarity with network monitoring and management to
ols.• Experience supporting hybrid cloud environme
nts.
Physical Require
ments• Ability to lift and move equipment up to 50 po
unds.• Ability to work onsite in an office and data center environ
ment.• Ability to travel locally to support office locations when required.Aptimized is an Equal Opportunity Employer and values diversity in the workp
lace.
