Desktop Support Analyst (PC Support)

Location: Houston, TX (Onsite)

Employment Type: Full-Time

Key Responsibilitie

sEnd-User & Desktop Suppor

t• Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, printers, scanners, and other peripherals

.• Install, configure, maintain, and troubleshoot Windows 11 operating systems

.• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications

.• Manage user accounts, permissions, and access through Microsoft Entra ID (Azure AD) and Active Directory

.• Configure and support laptops, desktops, docking stations, monitors, and mobile devices

.• Diagnose and resolve hardware, software, operating system, and connectivity issues

.• Perform new hire onboarding and employee offboarding activities, including equipment provisioning and recovery

.• Document incidents, service requests, and resolutions within the IT ticketing system

.• Maintain asset inventory and lifecycle management of end-user equipment

.• Provide onsite and remote support for local users, as well as physical support for the Aruba Networks hardware.

.• Support Aruba wireless access points and wireless network troubleshooting

.• Work with senior network engineers on network deployments, upgrades, and optimization projects

.
General IT Operatio

ns• Participate in IT projects, hardware refreshes, office moves, and infrastructure upgrade

s.• Coordinate with vendors for hardware repairs, warranty support, and network-related issue

s.• Maintain compliance with IT policies, security standards, and best practice

s.• Participate in after-hours support and maintenance activities as neede

d.
Required Qualificati

ons• 3+ years of desktop support or IT support experien

ce.• 2+ years of experience supporting enterprise network environmen

ts.• Experience administering and troubleshooting Aruba switches and wireless infrastructu

re.• Strong understanding

of:o Windows

11o Microsoft

365o Active Directory / Microsoft Entra

IDo TCP/IP network

ingo DNS, DHCP, VLANs, V

PNso Hardware and software troubleshoot

ing• Experience with ticketing systems and IT service management process

es.• Excellent verbal and written communication skil

ls.• Strong customer service and problem-solving abiliti

es.
Preferred Qualificat

ions• Microsoft certifications related to Endpoint Management or Microsoft

365.• Experience with Intune and endpoint management soluti

ons.• Experience supporting VoIP syst

ems.• Familiarity with network monitoring and management to

ols.• Experience supporting hybrid cloud environme

nts.
Physical Require

ments• Ability to lift and move equipment up to 50 po

unds.• Ability to work onsite in an office and data center environ

ment.• Ability to travel locally to support office locations when required.Aptimized is an Equal Opportunity Employer and values diversity in the workp

lace.

Aptimized

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Desktop Support Analyst