Location: Remote
Annual CIP bonus opportunity of up to $10,000RESPONSIBILITIES- Act as lead software owner for digitalDONOR, the OPO Partner Portal, the Azure-based AI tissue donor screening platform (MyDonorServices Screening Center), and other systems as developed representing clinical and business requirements to the IT and AI teams.
- Manage all Technology Vendors utilized by Donor Services (DS) and Donor Information (DI) by acting as primary point of contact, managing relationships, service performance, and SLAs.
- Oversee technical implementation and testing by coordinating cross functional teams to validate logic and outputs, and UAT testing. Work within cross-functional team and with end-users to achieve application integration to meet clinical needs.
- Drive continuous process improvement by leading and supporting projects, including development of project plans, timeliness, risk assessments and stakeholder communication.
- Administer OPO Partner Portal by overseeing configuration, minor updates, implementing workflow improvements and enhancements.
- Sharepoint development as well as other low code business tool development for DS/DI. Planning, designing, implementing, maintaining, and providing ongoing optimization and support for clinical applications. Perform builds, upgrades, and system enhancements as needed.
- Monitor performance of systems and troubleshoot issues as needed.
- Develop and conduct training for employees and partners related to owned/contracted software.
- Develop, maintain and update Standard Operating Procedures related to software systems.
- Facilitate change control processes in accordance with quality system requirements related to software.
- Lead investigations for non-conformances related to assigned software systems.
- Other duties as required
REQUIREMENTSEducation- Bachelors degree in Information Systems, Technology or a Lifesciences or Healthcare related field.
Experience- 5+ years of experience in business systems analysis, healthcare technology, regulated industry environments.
- Strong background in clinical chart review, medical record auditing, or clinical data analysis.
- Experience working within a Quality management system (QMS) and change control environment.
- Demonstrated experience managing enterprise systems and vendor-supported platforms, AI-enabled systems or clinical decision support tools, portal administration and user access management, systems integrations, Sharepoint development and workflow automation experience.
- Ability to conduct complex, important work under minimal supervision with wide latitude for independent judgment.
Certification Skills- Strong project management and organizational skills.
- Ability to translate business requirements into technical solutions.
- Excellent stakeholder communication and cross-functional collaboration.
- Critical thinking and analytical mindset with strong problem-solving capabilities.
- Ability to manage multiple priorities in a regulated environment.
TravelUp to 10-20%, Occasional travel will be needed to facilitate in person and onsite interactions for connection to the company mission/culture, building key relationships, attendance at tissue donation and/or technical related annual conferences.
SAFETYPhysical Requirement- Move or lift objects up to 25 pounds
- Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays
- Frequent (>75%) fine manipulation using hands and fingers (typing, opening, writing, clicking, paper sorting, etc.)
Working Environment- Home office environment with minimum distractions
#LI-Remote
