- Should have experience in Deskside process and support
- Maintain inventory and support IMAC (Install, Move, Add, Change) activities
- Act as onsite IT representative for business users
- Excellent Oral and Written Communication skills
- Hands on Experience on resolving customer issues related to the infrastructure
- Deployment of hardware, including hardware and OS refresh activities.
- Provide first level support for Printers and MFP.
- Intune Mobile Device management
- Knowledge on SCCM and deployment
- Office/M 365, Internet Explorer, VPN software, Microsoft Tools (Active Directory, Computer Management) and hand-on troubleshooting skills
- Patching and Vulnerability Management for workstations
- Management platform, including device provisioning, configuration, deployment, inventory
- Monitor the lifecycle of devices (laptops, workstations, monitors, peripherals) from procurement to retirement, including upgrades and replacements.
- Incident, Problem, and Service Request Ticket Management in ServiceNow.
- Development and maintenance of Knowledge Base articles for Incidents, Problems, and Service Requests as required.
- Asset Inventory and Configuration Management tracking of hardware and software in ServiceNow.
- Provide Audio Visual Support in meeting rooms (note: basic support only as an existing service agreement is in place with an AV provider).
- Identification of Continuous Improvement opportunities.
Roles & Responsibilities
- Hands on Experience on resolving customer issues related to the End User Computing infrastructure
- Deployment of hardware, including hardware and OS refresh activities.
- Provide first level support for Printers and MFP.
- Intune Mobile Device management
- Knowledge on SCCM and deployment
- Office/M 365, Internet Explorer, VPN software, Microsoft Tools (Active Directory, Computer Management) and hand-on troubleshooting skills
- Patching and Vulnerability Management for workstations
- Management platform, including device provisioning, configuration, deployment, inventory
Monitor the lifecycle of devices (laptops, workstations, monitors, peripherals) from procurement to retirement, including upgrades and replacements
