Should have experience in Deskside process and support
Maintain inventory and support IMAC (Install, Move, Add, Change) activities
Act as onsite IT representative for business users
Excellent Oral and Written Communication skills
Hands on Experience on resolving customer issues related to the infrastructure
Deployment of hardware, including hardware and OS refresh activities.
Provide first level support for Printers and MFP.
Intune Mobile Device management
Knowledge on SCCM and deployment
Office/M 365, Internet Explorer, VPN software, Microsoft Tools (Active Directory, Computer Management) and hand-on troubleshooting skills
Patching and Vulnerability Management for workstations
Management platform, including device provisioning, configuration, deployment, inventory
Monitor the lifecycle of devices (laptops, workstations, monitors, peripherals) from procurement to retirement, including upgrades and replacements.
Incident, Problem, and Service Request Ticket Management in ServiceNow.
Development and maintenance of Knowledge Base articles for Incidents, Problems, and Service Requests as required.
Asset Inventory and Configuration Management tracking of hardware and software in ServiceNow.
Provide Audio Visual Support in meeting rooms (note: basic support only as an existing service agreement is in place with an AV provider).
Identification of Continuous Improvement opportunities.

Roles & Responsibilities

Hands on Experience on resolving customer issues related to the End User Computing infrastructure
Deployment of hardware, including hardware and OS refresh activities.
Provide first level support for Printers and MFP.
Intune Mobile Device management
Knowledge on SCCM and deployment
Office/M 365, Internet Explorer, VPN software, Microsoft Tools (Active Directory, Computer Management) and hand-on troubleshooting skills
Patching and Vulnerability Management for workstations
Management platform, including device provisioning, configuration, deployment, inventory

Monitor the lifecycle of devices (laptops, workstations, monitors, peripherals) from procurement to retirement, including upgrades and replacements

VOLTO Consulting

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