Articore owns and operates the leading global online marketplaces, Redbubble.com and TeePublic.com.
The Group’s community of passionate creatives sell uncommon designs on high-quality, everyday products such as apparel, stationery, housewares, bags and wall art. Through the Redbubble and TeePublic marketplaces, independent artists are able to profit from their creativity and reach a new universe of adoring fans. For the artists’ customers, it’s the ultimate in self-expression. A simple but meaningful way to show the world who they are and what they care about.
The Role:
This is a brilliant opportunity for someone who's early in their IT career and ready to grow fast. As our IT Support Technician, you'll be the go-to person for keeping our team's technology running smoothly and more importantly, you'll be the friendly, knowledgeable face that our team turns to when they need help.
You'll learn how a global tech-driven business operates from the inside, build real hands-on experience across hardware, software, and networks, and make a genuine difference to the people around you every day. Based in our New York City office, you'll be the dedicated on-site IT presence supporting our Executive team and broader NYC staff.
Key Responsibilities:
- Hardware & software: help set up and manage employee devices, ensuring new starters have everything they need from day one.
- Helpdesk & support: be the first point of contact for IT queries — resolving issues efficiently and keeping colleagues informed throughout.
- AV & meeting rooms: keep conference rooms and AV equipment in great shape so meetings run without a hitch, including Google Meet room setup and Executive presentation support.
- Training & enablement: Help colleagues get comfortable with the tools they use every day, including macOS, Google Workspace, and security best practices.
- Asset management: maintain accurate records of IT hardware, software licences, and subscriptions.
- Networking: support basic network troubleshooting across WiFi and LAN, escalating to senior team members where needed.
- Events support: provide technical support for company events and presentations, including streaming and AV setup.
- Executive support: provide responsive, professional white-glove IT support to the Executive team, with a high standard of discretion and reliability.
- Documentation: keep process notes and runbooks up to date so knowledge is shared and nothing lives in just one person's head.
What we’re looking for :
- Technical Foundation: Hands-on experience with macOS and Google Workspace (Gmail, Calendar, Meet, and Admin Console basics) — whether through work, study, or your own curiosity. Familiarity with Slack and identity tools such as Okta for basic user provisioning and access requests is a plus.
- Networking Basics: A working understanding of WiFi, LAN, and general connectivity concepts, including experience troubleshooting in an office environment.
- Communication: The ability to explain tech clearly and patiently to people who aren't technical — this is just as important as the technical skills themselves.
- Problem-Solving: A logical, methodical approach to diagnosing and working through issues.
Key Competencies
- Eager to learn: you're at the start of your IT journey and genuinely excited about building your skills, you ask good questions, take feedback well, and don't wait to be told twice.
- Service-oriented: You understand that your colleagues are your internal clients, and you take pride in making their experience with IT a positive one — every interaction matters.
- Proactive & ownership-driven: You follow through, you care about getting things right, and you'd rather find the root cause than just close the ticket.
- Calm & reliable: When things go wrong (and sometimes it's unavoidable) you stay composed, communicate clearly, and focus on the fix.
Work Environment:
- Hybrid work model, with two - three days on-site presence required in our NYC office.
- Collaboration across time zones to support global teams.
What We Offer
- Premium Medical, Dental, and Vision plans for employees and dependents
- Flexible Spending Accounts (FSA) for healthcare and dependent care expenses
- Monthly wellness allowance plus marketplace discounts and vouchers
- 401(k) with 5% company match
- Tailored career development and personalized growth opportunities
- Opportunity to scale within a global organization supporting the independent creator community
Compensation
We offer competitive compensation designed to attract and retain exceptional talent. In support of pay equity and fairness, the expected annual base salary range for this role is: $65,000 – $70,000 USD. Final compensation may vary based on experience, knowledge, skills, and abilities.
