Position Summary
Assist and inform the public on departmental policies and procedures; research, prepare, print, sort and/or file electronic police reports and perform a range of technical tasks relative to assigned area of responsibility.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
Essential And Supplemental Functions
ESSENTIAL FUNCTIONS: Essentialfunctions may include, but are not limited to the functions listed below. Mustbe able to perform the essential functions of the job with or without areasonable accommodation.
- Prepare initial or supplementary police reports; enter information into a computer via verbal dictation from customer in person or over the telephone; obtain necessary signatures; review and verify data for accuracy and completeness; appropriately disseminate information.
- File, access and retrieve electronically police reports or supplementary documents; process a variety of documents including orders and reports as requested.
- Recognize and maintain the confidentiality of all information received, relayed or distributed.
- Accesses electronic records of various internal or external agencies and jurisdictions (i.e., FBI, OPM, SS, MVD, etc.) to perform electronic background checks as requested. Prepare reports for distribution in person, by facsimile or through the U.S. Postal Service.
- May perform cashiering duties; collect monies for various activities, prepare and issue receipts; respond to a request for a cost quote over the telephone or in person; balance cash register and prepare daily and monthly reports.
- Understand and cite the correct statutes, codes or ordinances.
- Prepare reports for distribution to the appropriate agency.
- Prepare daily and monthly reports.
- Operate a variety of office equipment including, but not limited to, a typewriter, copier, facsimile machine, microfilm machine, cash register or computer.
- Participate in the maintenance of a complex, electronic document filing system.
- May respond to inquiries from Law Enforcement Officers and/or the public over the phone and in person regarding departmental and City policies and procedures; relay messages, provide information or forward calls to appropriate staff member as necessary.
- Based upon the information received, determine if the appropriate action is to; file a report or initiate a referral to an Officer in the field or to another agency.
- May maintain office supplies and inventories; order supplies as needed.
SUPPLEMENTAL FUNCTIONS:
- Perform a variety of general clerical duties including routine typing and filing.
- Perform related duties and responsibilities as required.
Minimum Education, Experience And Additional Requirements
Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.
High school diploma or GED;
and
Two (2) years of customer service or clerical experience.
Additional Requirements
Must possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of twenty-five (25) net WPM. Local typing tests may be taken Monday - Friday 8am to 3:30pm at the following locations: America's Job Center of ABQ, 501 Mountain Rd NE, Albuquerque, NM 87102
OR America's Job Center of Rio Rancho, 4061 Ridge Rock Rd, Rio Rancho, NM 87124.
Working Conditions
Environmental
Office environment and exposure to computer screens; may be required to drive from site to site.
Physical
Essential and supplemental functions may require maintaining physical condition necessary for sitting for prolonged periods of time; extensive use of computer keyboard.
