Primary Location: Rialto, CA (Travel to multiple warehouse locations as needed.)
Job Type: Full-time
Schedule: Mon–Fri, 7:00AM–3:40PM (flexibility may be required based on operational needs)
Pay Range: $65,000 – $80,000 per year, based on experience and qualifications
About the Role | 职位概述
We are seeking a hands-on IT Support Specialist to support warehouse and office operations in a fast-paced 3PL logistics environment. This role is responsible for installing, maintaining, and troubleshooting computers, printers, network equipment, and other IT hardware. The position will also support new warehouse setup projects and provide day-to-day technical support for warehouse operations. This position is primarily based in Rialto but will provide onsite support to multiple warehouse locations as business needs require.
我们正在寻找一位动手能力强的IT技术支持专员，支持快节奏3PL物流仓储环境中的仓库及办公室运营。该岗位主要负责电脑、打印机、网络设备及其他IT硬件的安装、维护和故障排除，同时参与新仓建设项目，并为仓库日常运营提供技术支持。该岗位主要工作地点为Rialto，但将根据业务需求为多个仓库提供现场技术支持。
Key Responsibilities | 主要职责
- Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, and other IT equipment.
- 安装、配置、维护并排查台式电脑、笔记本电脑、打印机、扫描设备及其他IT设备故障。
- Provide onsite technical support for warehouse and office operations across multiple warehouse locations.
- 为多个仓库的仓储及办公室运营提供现场技术支持。
- Troubleshoot basic network issues, including connectivity, Wi-Fi, and hardware-related problems.
- 排查基础网络问题，包括网络连接、Wi-Fi及相关硬件故障。
- Support new warehouse setup projects, including IT equipment deployment and workstation configuration.
- 支持新仓建设项目，包括IT设备部署及工作站配置。
- Respond to and resolve day-to-day IT support requests in a timely manner.
- 及时响应并解决日常IT支持需求。
- Coordinate with internal teams and external vendors regarding IT-related issues and projects.
- 与内部团队及外部供应商协调处理IT相关问题及项目。
- Maintain IT asset inventory and equipment records.
- 维护IT资产台账及设备记录。
- Assist with hardware upgrades, replacements, and preventive maintenance.
- 协助硬件升级、更换及预防性维护工作。
Qualifications | 任职要求
- Previous experience in IT Support, Desktop Support, Help Desk, or a related role is required.
- 有IT Support、Desktop Support、Help Desk或相关岗位经验。
- Experience troubleshooting computers, printers, and basic network infrastructure.
- 具备电脑、打印机及基础网络设备故障排查经验。
- Familiarity with Windows operating systems and Microsoft Office applications.
- 熟悉Windows操作系统及Microsoft Office办公软件。
- Experience supporting warehouse, logistics, distribution center, or manufacturing operations is preferred.
- 有仓储物流、配送中心或制造业IT支持经验者优先。
- Experience supporting multiple locations or distributed operations is preferred. Ability to travel between warehouse locations as needed.
- 有多站点或跨区域运营支持经验者优先，并能够根据业务需求前往不同仓库提供现场支持。
- Strong problem-solving skills and a hands-on approach to technical support.
- 具备较强的问题分析及解决能力，动手能力强。
- Excellent communication and customer service skills.
- 良好的沟通能力及服务意识。
Company Overview | 公司简介
Western Post is a third-party logistics and warehousing company supporting fast-growing e-commerce and distribution operations across multiple locations. We provide warehousing, transportation, and operational support services in a fast-paced logistics environment.
- Western Post是一家第三方物流和仓储公司，为快速发展的电商及配送业务提供支持，业务覆盖多个地区。我们在快节奏的物流环境中提供仓储、运输以及运营支持服务。
