Job Summary:
System Administrator will serve as a technical cornerstone of the company’s IT operations, responsible for the reliability, security, and performance of all on-premises and cloud-based systems. Reporting to the IT Director, this role requires a hands-on, solutions-oriented professional who can operate independently, support end users at a high level, and contribute to IT strategy and infrastructure planning.
Duties/Responsibilities:
- Installs, configures, and maintains server infrastructure, including physical and virtual environments (VMware ESXi and other hypervisors).
- Manages and administers Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and Microsoft Entra ID (formerly Azure AD).
- Administers and supports NetSuite ERP, including user management, system configuration, and coordination with vendors on integrations and upgrades.
- Manages Zoho Desk ticketing platform, including configuration, workflow automation, reporting, and day-to-day administration.
- Manages VoIP telephony systems, including provisioning, troubleshooting, and vendor coordination.
- Develops and maintains business continuity and disaster recovery plans, including backup systems and failover procedures.
- Oversees endpoint security, patch management, antivirus/EDR solutions, and vulnerability remediation.
- Provides Tier 2/3 technical support to end users, escalating to vendors as needed and ensuring timely resolution of issues.
- Documents systems, configurations, processes, and runbooks to maintain accurate and current IT knowledge base.
- Evaluates and recommends new technologies, tools, and solutions to improve efficiency, security, and scalability.
Required Skills/Abilities:
- Proficient in Microsoft 365, Exchange Online, and Microsoft Entra ID (formerly Azure AD) administration.
- Hands-on experience with VMware ESXi environments; familiarity with other hypervisors a plus.
- Experience administering NetSuite ERP, including user roles, workflows, and integrations.
- Experience with Zoho Desk or a comparable ITSM/ticketing platform.
- Experience managing VoIP systems (provisioning, troubleshooting, vendor coordination).
- Proficient with SharePoint Online and Microsoft Teams administration.
- Experience working in cloud and hybrid environments (Azure, AWS, or equivalent).
- Solid understanding of cybersecurity principles, endpoint protection, and patch management best practices.
- Familiarity with ITIL/ITSM frameworks and IT service management best practices.
- Excellent troubleshooting and analytical skills with a methodical, documentation-first approach.
- Strong communication and interpersonal skills; able to explain technical concepts to non-technical stakeholders.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Education and Experience:
- Bachelor’s degree in Information Technology, Computer Science, or related field required; equivalent work experience considered.
- Minimum of 3 years of experience in a system administration or IT infrastructure role.
- Demonstrated experience supporting enterprise environments with 100+ users.
- Ability to travel out of state as needed.
- Relevant certifications preferred: Microsoft (MS-102, AZ-104), CompTIA Network+/Security+, VMware VCP, or ITIL Foundation.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Ability to lift 40 pounds at times.
