Address: 301 S Tippecanoe Avenue
Location:
San Bernardino, CA, US, 92408
Store Number: MAINOFFICE
Sponsorship: Please note Stater Bros. Markets is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Current employees: please log into our system to apply
Work Schedule: Day
Job Type: Full-Time
Union Position: Non-Union
Employee Pay Type: Hourly
Work Environment: 100% On-Site
Compensation: $24.60 – $27.30
(this represents the expected pay range for this job requisition. Ultimately, in determining your pay, we'll consider your experience and other job-related factors)
Department
Information Technology
The following statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job.
Job Summary
Support SBM user community by providing technical assistance by phone, in-person, or using remote desktop tools.
Job Responsibilities
- Provide user support via phone or remote desktop applications
- Create service calls and dispatch technicians as needed
- Create technical documentation of incident resolution
- Troubleshoot incoming calls and resolve common computing problems
- Communicate with all levels of management for problem determination and resolution
- Provide weekend and holiday support as needed on a rotating basis
- Act as initial IT contact in providing high quality technical support to Company employees and Business Partners
- Ability to prioritize multiple assignments, meet deadlines, and work under pressure
- Any other duties as assigned for the operation of the IT Department
Requirements / Qualifications
- High school diploma or equivalent required
- Current / continued enrollment in a college or Technical Program in pursuit of degree(s) or certificate(s) is preferred
- One (1) or more years of experience working on Personal Computers
- Valid California Driver License with a clear driving record
- A+ Hardware and Microsoft Certifications preferred
- Some troubleshooting skills in the following areas: Desktop Support, Networking and Application Support
- Ability to prioritize multiple assignments, meet strict deadlines and work under pressure
- Must be able to work independently and possess excellent verbal and written communication skills
- Must possess a positive, customer friendly demeanor capable of communicating to non-technical community
- Knowledge of Microsoft Office Suite (Word, Excel, Outlook)
- Knowledge of general office management duties
- Confidentiality, integrity, accuracy, and problem solving required
Additional Information
Applications will be received until a sufficient number of applications are received. Applicants are encouraged to apply as soon as possible to ensure consideration as recruitment may close at any time.
All communications regarding the selection process will be conducted via telephone or e-mail. Applicants are strongly encouraged to monitor their e-mail regularly and remain attentive to incoming phone calls to ensure they do not miss important updates related to this recruitment.
Please note: Stater Bros. Markets is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Join our team and make a difference.
Be a part of a team that makes a difference in the communities we serve.
- We value and appreciate our teammates.
- We treat others like we want to be treated.
- We like to challenge the status quo and are actively embracing change.
- We are a team that fosters open communication.
- We have fun and celebrate our teammate’s achievements and failures.
Learn More
Nearest Major Market: San Bernardino
Nearest Secondary Market: Los Angeles
