Who We Are

At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com. .

What You Get To Do

Essential Functions and Responsibilities:

Oversee WMS and WCS software functionality of a warehouse
Identify and resolve issues in WMS and WCS software application area
Independently monitor the system hardware and software
Identify and resolve critical mechanical issues
Install software on Windows workstations and laptops
Provide logistical support for warehouse operations
Write management reports for the Customer

Increase system stability

Identify operational issues by observing and analyzing the system function and performance results
Continuously analyze and improve the operational process (measure = throughput)
Lead and supervise troubleshooting procedures such as:
- Incident Management (measure = time to resolve Service Level Agreement)
- Problem Management (measure = time to complete development cycle)
- Change Management (measure = % of successful CRs)
Identify operational priorities by assessing operational objectives (measure = uptime)
- Continuous Improvement Process (measure = ITIL compliance, TPX Dashboard) Investigate complaints and suggestions

Increase system efficiency

Develop operational solutions by defining, studying, estimating, and screening alternative solutions
Determine impact on whole logistics system
- Continuous Improvement Process
Anticipate operational issues by studying operational targets, modes of operation, limitations
- Monitoring technical availability (measure = CMMS, Logistic Dashboard)
- Monitoring performance (measure = Logistic Dashboard)
Demonstrate KiSoft Warehouse Management and Control System expertise (WMS/WCS) assisting with warehouse automation and logistic solutions
Support commissioning activities for projects requiring WMS and/or WCS, including planning and coordination of all testing activities required by Customer and company during all phases of testing leading up to the “go live” date
Support, modify, and/or enhance Knapp’s software product to sustain operations in the warehouses
Provide onsite support for enhancement projects and new WMS and WCS projects
Define new WMS and WCS requirements for changes requested by Customer. Build and manage defects list of issues identified in warehouse
Train customers to better utilize KiSoft capabilities and analyze/diagnose common/typical issues that occur in operational warehouses
Analyse/diagnose issues that occur in the operational warehouse, including conveyor and SDA hardware, server hardware and software, application and control system software, and customer-owned printers and labellers. Log all issues and report to Customer management
Write customer requested reports using proprietary reporting software and SQL
Help the Customer troubleshoot in-house written reports
Deploy customer written reports to the production environment
Install and troubleshoot Navigator and SCADA software on Customer-owned workstations and laptops
Log and report to Customer management free disk space on Knapp servers and opportunities for system enhancements

Other Duties and Responsibilities:

Technician with deep understanding (know how) of the system
Be readily available during working hours, without delay
Respond fast to incidents and problems
Provide quick response to questions
Receive/provide on-site training
Use in-depth analysis of problems on-site when possible
Speed up communication with higher support levels due to knowledge of internal workflow and good pre-analysis
Mange on-site Release Management in close consultation with Customer
Learn and share information about new features and facilities improvements

What You Have

Competent knowledge of software applications and SQL
Technical knowledge in Linux, Windows 10, and Windows Server
Technical knowledge in Oracle database, PL/SQL, Java and/or C++
Technical knowledge about hardware, server, and workstation construction
Technical knowledge in network technologies
Several years’ experience in software commissioning is an advantage
Understanding of how mechanical and electrical machinery functions
Ability to work independently or on a team
Basic understanding of software development concepts
Working knowledge of Microsoft Office

What You Will Get

Industry competitive compensation
Great benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with employer match and no vesting!
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized child-care
Tuition Reimbursement
Pet Insurance
Corporate Social Responsibility including recycling, sustainability, and volunteering

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”

KNAPP North America

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