Description
IT Support Specialist
Join our dynamic Information Technologies team as an IT Support Specialist, where you will play a vital role in maintaining the seamless operation of our company's technology infrastructure. This position offers an excellent opportunity for a dedicated professional to contribute to the efficiency and productivity of Steel Service Corporation through expert technical support and problem resolution.
Key Responsibilities
- Provide technical assistance and support to end-users across shop and office environments, addressing hardware, software, and network issues.
- Troubleshoot and resolve technical problems promptly to minimize downtime and ensure operational continuity.
- Assist with the installation, configuration, and maintenance of computer systems, network equipment, and software applications.
- Support IT projects by coordinating with team members and ensuring timely completion of tasks.
- Document support requests, resolutions, and system configurations accurately in the help desk system.
- Maintain inventory of hardware and software assets, ensuring proper tracking and management.
- Follow security protocols and best practices to safeguard company data and technology assets.
Preferred Required
Education — Degree preferred, not required; bootcamp/trade school accepted with experience
Work Experience — 3–5 years required; shop floor support, vendor coordination, and volume support all weighted
Technical Skills — Split into 4 sub-tables:
- Endpoints & OS (Windows 10/11, imaging, hardware repair)
- Microsoft & Cloud (M365, Azure AD, Teams, Intune, SharePoint)
- Networking (TCP/IP, LAN/WAN, switches, VPN, wireless)
- Scripting, Automation & Ticketing (PowerShell, ConnectWise, batch scripts)
Certifications — CompTIA A+/Network+/Security+, Microsoft MD-102, AZ-900, ITIL — all rated with notes
Professional Competencies — Table of 7 soft skills with exactly what to look for in each
Physical & Safety Requirements — PPE, lifting, shop floor, after-hours flexibility
Skills And Qualifications
- Proven experience in IT support, help desk, or related technical roles.
- Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with network concepts, including LAN/WAN, VPN, and wireless connectivity.
- Excellent problem-solving skills and the ability to work independently or as part of a team.
- Effective communication skills, capable of explaining technical issues to non-technical users.
- Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are preferred.
Steel Service Corporation values a collaborative and innovative work culture that encourages growth and development. We offer competitive benefits and opportunities for professional advancement, making this an ideal environment for those passionate about technology and customer service.
Requirements
Education — Degree preferred, not required; bootcamp/trade school accepted with experience
Work Experience — 3–5 years required; shop floor support, vendor coordination, and volume support all weighted
Technical Skills — Split Into 4 Sub-tables
- Endpoints & OS (Windows 10/11, imaging, hardware repair)
- Microsoft & Cloud (M365, Azure AD, Teams, Intune, SharePoint)
- Networking (TCP/IP, LAN/WAN, switches, VPN, wireless)
- Scripting, Automation & Ticketing (PowerShell, ConnectWise, batch scripts)
Certifications — CompTIA A+/Network+/Security+, Microsoft MD-102, AZ-900, ITIL — all rated with notes
Professional Competencies — Table of 7 soft skills with exactly what to look for in each
Physical & Safety Requirements — PPE, lifting, shop floor, after-hours flexibility
